I booked a three-night stay at this aparthotel, and despite requesting a high-floor room when booking, I was given a ground-floor room. This room had no openable windows, even though my booking clearly stated the room would have a window. I suspect some deceptive practices here.
Furthermore, upon check-in, there were used, unwashed dishes left in the dishwasher, clearly indicating a lack of cleanliness. There was also black mold on the conditioner dispenser.
The hotel's location is about a 20-minute walk from the castle, 12 minutes from Princes Street, and 30 minutes from the palace. Basically, most attractions are within walking distance.
Regarding service, I didn't have breakfast at the hotel during my three-night stay. Check-in is essentially self-service: you use two small touch-screen laptops at the entrance to enter your name and check-in dates, then a staff member issues a key card based on the room number displayed on the computer. However, on my second night, my key card stopped working, and I couldn't get into my room. I had to go back to the entrance to find a staff member to re-issue a card. You also need to use your key card to enter and exit the hotel at night.
The hotel has an elevator, so you don't have to use stairs, which is very convenient if you have large luggage.
On rainy days, there are about a dozen umbrellas available for use next to the lobby entrance. You pay £2 by tapping your card for 48 hours of use, and you're supposed to return them yourself. The hotel staff seemed clueless about how to return them; when I asked, a staff member even claimed the umbrellas weren't the hotel's, examining the text on one and saying they weren't theirs. Only when I returned it myself did she grudgingly acknowledge them.
The hotel also has a luggage storage room next to the restroom. I told a staff member I wanted to store my luggage, and she opened the door and told me to put it on the left. After I placed my luggage, I felt a bit uneasy and noticed other luggage had yellow tags with personal details like names and phone numbers. I then found the tags laid flat behind the computer. I asked the staff member if I needed to use a tag, and she said no, asking if I would be picking it up today. I said yes, and she replied that other guests usually store their luggage for a long time. Later, when I returned around 5 PM, I found that most of the stored luggage had been collected, and only two items remained after I retrieved mine.
My conclusion is: since other stored luggage wasn't there for as long as mine, it made me feel that the staff member didn't want to help me tag my luggage or serve us properly. Alternatively, the staff member might be unfamiliar with hotel operations, safety procedures, or lacks safety awareness.
Despite this, the hotel's facilities are great, and the room was spacious and comfortable. The hotel basically allows guests to self-check-in and check-out. However, the service attitude and quality of the staff need improvement.
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