Hotels near Lois Hole Healing Garden, Edmonton

We stayed at the Matrix in August when we travelled to Edmonton to bring our daughter back for University. The location is a great central point for us to go to the University of Alberta campus. The added bonus was the breakfast in the morning. Lots of choices of breakfast options and a seating area. Would definitely stay here again in the future.

The location is very good and very quiet; the facilities, no slippers and toothbrushes, have no effect on me, I have always brought my own slippers and toothbrushes, there is no electric kettle, I use a coffee machine to burn, every time a cup; breakfast is not bad; room Really small, the bed is high, the price goes with the market; overall it is still.

We stayed here for 3 nights. The hotel appears run down from an exterior view. The exterior looks like the Disney ride Tower of Terror. Once inside the lobby has a tiny tv and only 4 chairs. The elevator and rooms are outdated and in need of renovations. Bed was lumpy, sofa old and weathered. Air conditioner unit in bedroom had a large gap to the outside and I could move the unit in and out of the wall. Staff was amazing as well as housekeeping. Not at all up to Sheraton standards.

Had a 3 nights booked at the hotel The second night, the central AC died while the town was in the middle of a heat wave, with temperatures near 90 (30c) outside. Temperature in the room was around 78 (24c) upon returning to the room after dinner. I had a terrible sleep, as the temperature kept rising through the night and in the morning it was at 82 (26c). I complained to the front desk and was awarded on the spot 15 000 Marriott Bonvoy points! I was told that the situation would return to normal by the end of the day. Upon returning from business day, it wasn't fixed and the temperature in the room was 86 (28c). Went back at the front desk and was told that the crew was still working on the issue and that everything should be fixed soon. Went out with my colleagues for dinner and when we got back, the situation was not fixed yet. The machine was fixed, but it needed to be filled with the cooling gas, then some tests would be required, etc... There was no way I would stay in my room under those conditions. I had 2 colleagues there as well and I was paying for all rooms. The front desk person kept apologizing for the situation and I replied that apologies were accepted, but it would not help me getting some much needed sleep. I asked her if we could be relocated. Her first answer was no, but I did not gave up and after 1-2 minutes, she told me that she would talk with her manager. When she returned, she told me that we could all go to our rooms and that they were making calls to inquire about relocations and that we would be called back asap. After 10 minutes in the room, got a call back with the good news that we were relocated to a Four Points by the airport (as we were leaving the next day anyway) and that the hotel would take care of the cab fee to get there. I was more than pleasantly surprised with the outcomes. Out of a very tough situation, the personal on site was effective in finding a solution that was quite acceptable. The hotel itself was pleasant and the staff very friendly. They had to deal with a situation they had no control over it and make me a happy customer.

Breakfast is a typical continental breakfast, but there are a wide range of fruits, dairy products and bread. The reception is very friendly and valet parking is very convenient. It is very close to Albert University Hospital and within walking distance.

We stayed here after being bumped from Travelodge Edmonton Airport last-minute due to overbooking. We were very fortunate to find a room, as most hotels were sold-out due to Garth Brooks being in town and since we were attending a wedding we were worried we would have to back-out of it due to this. Luckily that was not the case! The hotel was older but exceptionally clean! The pool and breakfast room were closed due to renovations but we did not care because we would not have used these amenities anyway (we were on a tight schedule). Service was great! Super friendly and professional. We dealt with Mary Jasnoor at check-in and again check-out. She was super sweet and helped us forget the terrible experience we had earlier in the day (see my other review for Travelodge Edmonton Airport) Thank you for a very good stay!

We needed a pet friendly hotel and found this hotel. I am so glad that we found this place. I am a big supporter of the Choice Hotel group. The price was in our budget. We were given a ground floor room which was perfect! The room was nice and clean and our dog loved it there. We were able to park right in front of the patio doors to our room. The front desk staff were very friendly and very helpful. Right next door to the hotel is a great restaurant...Taste of Persia. They have a great breakfast menu. We will definiety stay there, whenever we are in Edmonton!

Definitely will stay again if I'm ever back in edmonton. Located near the mall and lots of food locations. Lots of parking. Very quiet, clean & comfortable. Staff was very friendly and accommodating to our extended stay, especially Arva at the front desk.