Hotels near Eilat, Eilat

I stayed at the hotel between 17.5 and 21.5. The hotel is outdated, the dining room is reasonable and the pool is standard. However the customer service is very poor. We booked a room for 2 people, arrived two co-workers, got a room with a double bed. We were told to call room service and they would come and split the beds. We called, the guy who arrived said that the beds can not be changed because the base does not allow it in the room and if you want you can arrange the sofa bed as a bed - in the same breath he recommended calling the reception to change our room. I went to the reception, I mentioned the situation, the clerk could not help and referred me to the hotel manager - she just shouted at me that I should not come to her or contact her, I told her that the receptionist referred me to her so I came - it did not really interest her. Realizing that another room I was not really going to get, I asked the room service to arrange the sofa for the bed. Room service arrived again and brought us a blanket sheet and pillow. I called customer service, said I did not pay less than any guest at the hotel, why should one of us sleep on a couch ?? The employee told me she had nothing to do, I asked a principal to get back to me. To this day (after the holiday) I am waiting for the same call. We slept with two adults when one was in bed and one on a couch (that could not be opened!) For an entire vacation. Another point, you can also get- Room with a view of the garbage cans and a wake-up call at 7 a.m. with a truck coming to evacuate them.

We had an excellent stay at the Neptune. It is a 5-star hotel, part of the prestigous Dan Hotel chain. Our room had a balcony overlooking the 25 meter heated pool with the Red Sea beyond. The room was a generous size, clean, with an upholstered arm chair that doubles as a spare single bed. The bathroom had a big mirror and a glass-door step in shower. The soap and other amenities were renewed as needed, and fresh, soft towels were provided generously. The curtains completely darkened the room if desired, the room was thoroughly cleaned and the sliding door to the balcony was spotless. The large size double bed was comfy with lots of pillows and a warm coverlet; the closet had adequate shelves and hanging room and extra hangers were provided promptly when requested. Every room has an electric kettle, two glass mugs, bottled mineral water and coffee, tea bags, sugar and sweetener for making hot drinks. There is a small fridge and safe as well. The buffet breakfasts were extraordinary! The dining hall staff were very helpful and willing, and kept the buffet constantly replenished and beautifully presented, not easy with lots of kids helping themselves. In addition to manned espresso machine, the hotel had recently installed two self-service coffee machines, so there was no wait to have a hot drink. The buffet had several fresh salads, as well as cut up vegetables for making your own, and several freshly made salad dressings, olive oil, lemon juice, fresh lemon quarters, and nice touches like bulgar and roasted seeds. Fresh cut citrus fruit rounded out the selection. Two chefs prepared omelets to order with fresh eggs, fresh sliced mushrooms, onions, parsley and grated cheese. Additional warm dishes included scrambled eggs, hard-boiled eggs, mini sliced baked eggplant, fresh pancakes or waffles, baked cakes including delicious warm cheese cake, croissants, borekas, and various specialties like lasagne and fresh pizza. There was always a selection of yogurt, sour cream, cold pudding deserts, as well as fresh cold hotel specialties like malaby and a whipped cream-cheese cake that was heavenly. There was a good selection of sliced hard cheeses, both salty and mild including a great fresh ricotta and white cheeses, like cottage cheese, white cheese with scallions or fresh dill. Tuna chunks, tuna salad, at least two kinds of herring, green and black olives, pickles, halva cubes and every kind of condiment were always available. Cereals included corn flakes, granola and 2 other choices, cold milk and cold chocolate milk on tap, chocolate spread, apricot and strawberry preserves, syrup for pancakes and waffles, in short, just about anything you could possibly want for breakfast. The hotel had many families with children, which resulted in some spills and dropped pancakes, and the dining staff always cleared things up immediately. They kept the buffet looking tempting and fresh at all times even with literally hundreds of diners at o

PROS: Very clean Very friendly staff Nice location: sea view from the room, quiet an relaxed location far away from all the noise and the crowds of the main hotel area Nice and very clean pool Great breakfast CONS: Parking: small parking lot of only 14 cars of which 3 are handicap spots. There are 3 more spots in front of the main door and if all is full you need to park on a white/blue spot (of which there are plenty) and pay city parking of 25 NIS a day. The beach: they have a pretty large shaded area with beach beds and chairs which is free for the guests but there is no hotel supervision and there are people from other hotels using it and it can get busy. Also there is a kite gliding Center near by and when they are active if you in the water you’re afraid if you get one of those huge kites on your head it will not end well. One afternoon those guys from the kite place decided to have a bbq party under the hotel shaded area and they had a boom box with “music” so loud we had to leave and go to the pool. Nobody from the hotel was there to tell them they are bothering us. Bottom line: we’ll go again. We enjoyed the stay. All the cons above will be nice if they can fix but they were not a deal breaker for us.

Great location ! The stuff are very polite and welcoming We want particular to praise the guy in the front desk - I’m sorry we didn’t catch his name - but he is I think Russian. Every time we asked him for help he was so nice and helpful although sometimes the lobby was very busy. Please make sure he gets this compliment.