Charlie's El Nido Managed by HII

Service was good. Lovely welcome drink on arrival but when shown the room it was tiny and had an overwhelming smell of mould. We asked for another room so they moved us up a floor and its was better. Still small. Would not book same room rate again. Helpful polite staff and free shuttle to town. Beautiful pools.

The room was paid, but has not been provided.

Because I had such an amazing experience with Charlie's El Nido last year with their staff and customer service, I decided to return again this year and stay with them. As always, upon getting off the plane, I was well taken care of by the staff of Charlie's, Thank You Kat!!!!. This by far has been the best resort & hotel in El Nido. The entire staff provides the ultimate best service. The food is amazing and delicious as well! You really feel as if you are at home. I love staying there & they all make you feel like you are a part of their family. Having a shuttle & a tricycle service is so convenient & takes away the stress. Aleta, is the best massage therapist ever! Also, The rooms are so clean! Huge shout out to Kat, Nina, Reven, Anthony, JR, Aleta, and Kuya Joseph! Please consider staying at Charlie's when in El Nido, they made my trip so memorable!

Still have some things to work on.. They didn’t started on top when our pre-booked shuttle didn’t showed up at airport. Waited an hour until a security guard at the airport helped us order a tricycle. Some misunderstanding between booking office and the reception was the answer, but they paid for our tricycle. It was a nice and modern hotel. Not a resort for pool relaxing because they only have few sun beds and always occupied. Even towels were few. Always in laundry was the answer. The rooms were tiny and dark. Always humid and moist. All our clothes and even bed linens felt wet. The food was tasty and good. But as in many places the service isn’t very fast. Long waiting times, from order to waiting even if they weren’t crowded. They were really keen on the allergies and made some offer to try to fix things. Even if they had spring rolls med of rice paper on the menu, of course the rice paper were out of stock they didn’t got new for our whole stay. As much others. No Cola Zero. Out of French fries and so on. They’re not quick to clean used glasses around pool area. Our tv didn’t work. They had not a great interest in trying to make it work. Our door lock same thing.. Good thing is the free shuttle to ElNido, LioBeach and the airport. Upon checkout I got the question how the stay was, my hesitation in answer and that it didn’t fulfill my expectations I didn’t got any reaction or questions how they could have done better. Don’t ask the question if you don’t want the answer.

Charlie's El Nido wasn't worth what we paid. The main issue was our room. We booked a superior queen based on the pictures. Those pictures showed a spacious 300 sq foot room with a dedicated sitting area. What we got was a cramped and dated room with limited storage options and no place to sit other than the bed. When I asked the front desk if we were in the correct room, I was told that's what we booked. Clearly, the pictures were very misleading. During our 3 night stay, we also had to deal with consistent blaring music at the pool area (sometimes the bar music would compete with the speakers at the pool so l needed noise canceling headphones to drown out the music), a series of power outages that flooded our room with emergency light at 2 and 4 am in the same night, early morning roosters as the daily wake up call, and a breakfast buffet that was mediocre. The location is also far away from town so plan on timing the hotel shuttle or taking a tricycle for 300 pesos each way to town. Also to note is that the guests were on the younger side so we would hear them heading back to their rooms at very late times. It was hard to sleep through the night with them opening and closing doors at 2-3am. That's not the hotel's fault but is important to note if you're looking to relax after a day exploring the islands around El Nido.

Stayed in this hotel for a 5 day trip in El Nido and it was a really nice experience. The hotel's location is perfect, so relaxing and peaceful. Breakfast was an absolute delight for a breakfast lover like me!! Lol. Having an onsite shuttle that could take us to different points in El Nido such as the town center and Lio Beach was very convenient. We had a little hiccup regarding a leaky bathroom sink which the staff were so quick to fix and even upgraded our room. It was so nice to chill by the pool and drink some cocktails after a long day of island hopping. The highlights were definitely the lovely and accommodating staff, and the onsite massage—not kidding when I say it was the best massage my partner and I had.

Stayed there a few nights and enjoyed it. I'd start by saying that the property and the facilities are not as luxurious as you would expect for the price, but the reason for the five star review is the staff and service. The pool is nice, and the dining area near it is pleasant to sit in. The room that we stayed in was a decent size and clean. The shuttle service to town and the beach is helpful but could do with being more regular. The staff were fantastic - very welcoming, friendly, kind, attentive and accommodating. The BBQ buffet was delicious, and the breakfast buffet was nice too. The egg station do made to order stuff like omelettes and french toast, and they are happy to provide you with other fresh fruit beyond what they have out. The concierge was really helpful with organising activities and transport. The staff really do go above and beyond to look after their guests.

The staff here were incredible! They truly went above and beyond, booking our tours and making us specific drinks that weren’t on the drinks menu. The hotel provides a bus service to town square and lion beach which was free. We used this in the evenings. The rooms were small but clean. Perfect for a few days! It had a lovely pool area too.