Sleep Inn University

It was very nice and clean… I loved the set up… but the plugs by the bed didn’t work… I saved the name for the next time I’m in el paseo

No blanket on bed, ac kept coming on and freezing the room, pictures on walls was ripped off, tv didn’t work and light was hanging in the shower. I tried calling front desk all night with no answer.

Horrible hotel. Shower didn’t work so they moved me to another room where the door looked like it had been kicked in and wouldn’t lock. I asked for a refund and they refused.

This property is not what I expected. A few days ago I stayed at a Sleep Inn and expected this hotel to be similar. This is a slummy hotel. Ice machine didn’t work, lock to use to the adjoining room doesn’t work. Ceiling in hall looked like it had fallen down and not replaced. There were no blankets on the bed. TV didn’t work. By far this is the worse hotel I have ever stayed in. We didn’t check in until 9 pm and we had driven more than 9 hrs, it was too late to deal with contacting you and try to find something else. I worked as a Travel Agent and if the hotel was a chain you could trust that all in the chain would be similiar, with this hotel it isn’t anything like the Sleep Inn I stayed in Wytheville, VA last Sunday. I’m very disappointed. Motel 6 are 100 times better than this horrible hotel. I can’t believe I paid close to $100 for the one night. After this experience I don’t think I can trust another Sleep Inn and won’t chance staying at another one because I don’t ever want to stay in another hotel like this one.

Rooms for us and our friends were hot when we checked in...had to repeatedly mess with controls of ac before it started cooling. Coffee maker in room broken. Advised by staff that pool hadnt been properly cleaned in while..said we could swim in pool at next door hotel. Bathroom sink kept stopping up. Found someone else's sock in closet/mattress stained/back of sink dirty. Website used said 12 noon checkout time but housekeeping started knocking on door at 11am ..we explained what site said. 10 mins later a memebrr of management was knocking on door to tell us of 11am checkout policy. Kept telling us they are accomodating for late check outs if given notice at check in. Would not listen to fact that noon was listed in website. The plus sides of stay...comfy soft bed, good water pressure and tasty hot breakfast.

The room was extremely dirty, the mattresses that should have been white were brown from so much dirt, the bed was broken, they made a hole in the bathroom door so that it could be opened and closed, a terrible place

Bad bad conditions ask for refund since I couldn’t stayed they didn’t refund money

Property not in good shape no mini fridge or microwave