To begin, our arrival date was somehow changed, likely due to overbooking on their website. They insisted it was our mistake, even though we knew exactly when we booked. We cancelled and rebooked through ******* after they told us over the phone that they were fully booked for our dates—yet said we could “secure a room” for an extra $50, which made no sense if no rooms were available. When we arrived, the property was clearly not full, proving they had not been truthful.
Although the staff was friendly at first, they later accused us of sneaking our family into the room. They spoke about us over the phone in our faces, called us liars, and ignored the fact that there were cameras—including one directly facing our room—that could have confirmed the truth. We even arrived that night with a “uber” driver and had a full conversation with the security guard, who saw it was only the two of us, yet he still reported otherwise. Despite explaining that our families had only dropped us off and picked us up the next day to take us back to our canton, they continued insisting we were lying, even claiming our families slept in our one-bed room.
Overall, the stay was fine for one night, but I would not return because of this incident. The food was mediocre, and the cocktails had almost no alcohol despite the cost. While the view is beautiful and the rooms are comfortable, there are many other options nearby that are more affordable, cozier, and offer better food and drinks
