Extended Stay America Suites - Elizabeth - Newark Airport

It’s a great hotel great staff very helpful. Place could benefit from refurbishment and some deep cleaning particularly the hard smell. But it’s a great place to stay and bed was very comfortable.

It has been great staying at extended stay u can cook whatever u  like.  When taking a shower the water is warm when u need it and in the morning if u need a coffee and a muffin it’s ready for u til a certain time. The employees are friendly and polite. The bed is big enough that u won’t fall off…lol There is also a recliner chair that u can chill on and watch tv…

Extended Stay America Suites in Elizabeth New Jersey is a good place and the other guests are not disruptive in the building and the view is nice and the air condition works at different temperatures for your convince. I believe this establishment is a good place to get yourself together especially when searching or waiting on to move into your new apartment such Yvonne and I are doing now and the staff is respectable toward us.

Destiny the front office clerk was amazing beyond that noting positive comes to mind. The property is run down. The walls were freshly painted but the imperfections were painted over. The shower rod was lopsided which caused the curtain to hang wrong water went everywhere the tub was stained and cracked, the stove was dirty, the carpet was nasty, the room had a musty odor. There were obviously tenants at the motel not guest who hung out up front smoking right outside the front door and you could not avoid the smoke while leaving. The coffee was horrible and we were offed only two different flavors of muffins for our included breakfast. And finally we asked when checking in about the shuttle to the airport and was told we needed to let them know when we needed it and they would call for it . We went to IHOP for a real breakfast and upon returning we asked the front desk clerk there that morning if she could let the shuttle know we would be ready in an hour and were informed when we came up to check out she would call for it. Upon returning to check out she told me the shuttle was in the maintenance shop! We had to scurry to figure out how to get a quick ride to the airport for 4 Adults all with large suitcases and a mobility scooter. The manager was useless at first. He simply said there was nothing he could do. He then realized how upset we all were and I must say outright mad because if they would have informed us that morning when I first requested they schedule it for us the situation would not have been so dire. Fortunately we were able to get an Uber ride that could accommodate us. As we were loading into the van the manager told us he credited our account $30 for the inconvenience. I have stayed at many Extended stays before. I have never had such dissatisfaction with this motel as I/we had at this location. Someone needs to take action at this location to ensure that the quality your brand promises to proved isn’t compromised by lack of service and quality. When we checked in Destiny was super friendly and very professional. She was definitely the highlight of this location. All other staff we average. We couldn’t even get an extra blanket. This was a horrible representation of what I’ve always believed to be a great place to stay away from home.

Great Palme nice and clean with free shuttle bus to airport love it

Very dirty,

Just a few hours staying...

Good hotel, bad service for a price of one hundred anddollars more, no copy tea and hot water to make drinks, and maybe the last and final stay at this hotel, thank you