Phoenix Holidays

Good hotel

I am a frequent traveler and rarely leave negative reviews. I usually choose budget stays and understand that a certain level of compromise is expected. However, I felt compelled to share my experience here because of the way I was treated during my stay. When I checked in, the blanket and quilt were already stained and had a few light burn marks. I chose to overlook it since the staff seemed polite, and such things are common in budget accommodations. Unfortunately, that was a mistake. I admit that there were a tea cup stain caused by me, At the time of checkout, the receptionist claimed that I had soiled the entire blanket and insisted that I pay for a replacement. While I would have understood a reasonable charge for dry cleaning, they demanded the full cost of the quilt. As my taxi and flight were waiting, I had no option but to pay the amount to avoid missing my connection. It was a disappointing end to an otherwise ordinary stay. I would advise future guests to inspect the room and linens at check-in and take photos to avoid any misunderstandings later. Not reccommended for Couples and Families at all. They converted 2 BHK apartment to individual rooms with an accessable common area. If you have a concern for privacy not recoomend this Hotel. Attaching screenshot of the payment They forced me to pay.

As i booked from makemytrip,Hotel staff asked me why i didn't book directly. And they treat very bas because I booked through makemy trip. This is second time i am facing same issue at same hotel

The property location is very good, you can easily access to Lulu mall and near by market. Room was well maintained. Staff was promot, courteous and helpful. Ernakulam Town station is just 3 km from here. They don't have in-house kitchen. But they do outsource limted menu Overall, it's a good hotel. Go for it.

The stay was good. The place is near to the city but still a calm and peaceful area. Bathroom was just okay.

The hotel stay was good for the price. The location was great, close to lulu mall and edapally metro station. Customer service was good. Buckets are not in the bathroom but can be provided on request.

Friendly, helpful staff, always caring. This hotel is a wonderful place to stay. The rooms are big, comfortable, and very clean. The staff is friendly and ready to help with anything you need. The food is delicious, with options for everyone. It’s the perfect spot for a relaxing and enjoyable getaway.

Phoenix holidays property is located in a prime spot close to lulu mall and edapally church. The rooms are clean and well-maintained, with friendly and courteous staff. The property has ample parking space and a peaceful atmosphere. Guests have appreciated the prompt and courteous service, budget-friendly rates, and easy accessibility.

The overall experience of the stay was very pleasant and relaxing. I had booked for a classic room from the make my trip app, where the breakfast food was not included but if you directly book the stay in the phoenix holidays hotel deluxe room with breakfast is also included at the same tariff paid.