Villa Fatima Hotel by Umbral

Bed was too hard so had trouble sleeping. Hop and knee pain from vehicle accident

Very respectful & found what we needed. Close to restaurant, close to Fatima shrine or sanctuary, 30 minutes walk to the house of Sister Lucia, Jacinta & Francisco.

It’s only the janitorial staff that were truly nice and respectful, which was in stark contrast to the staff I interacted with regarding the bed bugs I discovered in my pillow. The two staff members, particularly the lady, were unprofessional. When I requested to speak with her about a concern, she simply pointed to a contact information sheet and seemed dismissive of my presence. The establishment is clean and well-maintained, except for the bed bugs that I found on my pillow.

Great location and the room was fine for the price, but customer service is AWFUL! Never saw anyone working the desk the entire time. Checkin was a NIGHTMARE! Locked out of the hotel. Couldn't get a hild of anyone. Had to download and istall Whatsapp to even get in the door. Took a hood half hour just to get in the building and get to our room....after a looooong day of travel. Not cool!

Clean room ,small but cozy, easy check in and out! Location is safe ,walking distance to the Fatima Shrine and bus station!

Front desk is non-existent. Only saw the front desk lady on Saturday (considering we stayed in the hotel for 5 days). It's hard to communicate (no one answers the phone nor call back) if you need something or have a problem with your stay. Towels are old and needs to be retired (lot of holes). There's a small (8.5" x 11") sign in the front desk counter directing customer to call 2 other hotels if you need assistance. Elevator (lift) ride is scary. Other than these challenges, the hotel is okay.

The room was clean.and staff was good.