The hotel is located in a new district with convenient above-ground and underground parking. The rooms are large, and the facilities are acceptable. It's newly opened, so opening the windows for ventilation is sufficient.
However, the service is lacking. Here are some objective observations:
1. I booked through Ctrip. Upon arrival, I presented my ID, but couldn't find the booking information. I showed them my Ctrip booking record, and they manually entered the information and set the price. After waiting for over ten minutes, it was finally processed.
2. My family booked two Garden Superior Twin Rooms. The rooms are arranged in a U-shape. The front desk staff gave us rooms 10 and 13, but upon going upstairs, we found they were at opposite ends, as shown in the picture. We explained to the staff that we had elderly people and children and asked if they could arrange for them to be next to each other or on the same side. The staff first asked if we had specifically mentioned this during check-in. This was the first time I'd encountered this problem in 15 days of travel. The staff processed the request, and we waited. We were given room keys, but it turned out they had only changed the floor; we were still at opposite ends, and the previous room was identical. It's clear the staff weren't familiar with the room layout. We could have easily understood if they had simply said "no" or informed us beforehand.
3. Each room had four small bottles of mineral water, and there were two more in the refrigerator. Because the location is in a new area with few restaurants, and delivery takes about an hour, I decided to make instant noodles. I bought instant noodles in the lobby downstairs and called the front desk to ask for four bottles of mineral water. When the staff heard I asked for water, they asked, "Did you see the two bottles of water in the refrigerator?" I replied, "Yes, I saw them, I need to make instant noodles." Having stayed in hotels for so many years, this is the first time I've needed an explanation to ask for mineral water.
4. I initially shared a room with an elderly person. After dinner, I went to a second room with my child. Upon entering, I found only one bottle of water in the refrigerator, and the shoebox hadn't been put inside. Isn't this standard practice in every room? The difference was obvious when comparing the two rooms.
All of the above are facts, and I have photographic evidence. I've never given a bad review before, but this time I have to. The facilities are fine, but the service is terrible, not worth the brand and price. The staff said it was due to shift change and the overseas work system. Personally, I don't think these are valid reasons, because these are common occurrences. If this is the case with common problems, they are even less able to handle unexpected issues.
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