Facilities: The rooms are quite large for a riad, living up to their suite designation. The beds are comfortable, and the bathrooms are bright. The common areas are truly stunning in Fès, worth a visit and photo opportunity, considering this 700-year-old building is truly breathtaking. However, since it's recently renovated, there's no need to worry about aging. The furniture and other amenities are made of exquisite materials, even featuring mother-of-pearl inlay. I stayed on a hot day, and the air conditioning in my deluxe room wasn't working properly, so I was upgraded to a family suite (all other room types were fully booked, demonstrating its popularity).
Cleanliness: Clean and tidy, meeting five-star standards in the rooms, common areas, and restaurant.
Ambience: The pictures show how beautiful the common areas are, with the mosaic walls, courtyard, greenery, and chairs all showcasing their craftsmanship. The hotel is located in the heart of the old city, about a 15-minute walk from the parking lot. The hotel is also easy to find, as it's surrounded by alleyways. Remember to look for the hotel sign on the walls.
Service: Overall, the service was excellent. The hotel staff were very welcoming. The breakfast was plentiful, and dining on the terrace offered unique views of the old city. However, the luggage transfer staff were not hotel employees, so you had to pay a separate fee (they worked hard to earn their fees, so paying them was fine; just contact the hotel in advance).
Overall, highly recommended!
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