Riad Dar Mazaj Fes

The hotel is very quiet inside, and the room is clean. They even provided a welcome drink. The hot water works perfectly. Be aware that if you arrive late at night, the location can be a bit hard to find.

Because of this guesthouse, Fez became the worst stop on our Morocco tour. We were supposed to travel from Merzouga to Fez, arriving around 6 PM, but the travel agency made a mistake and sent us back to Marrakech, causing us to arrive in the early hours of the next morning. When we contacted the guesthouse through Ctrip, they only replied with "check". Check-in time is 2:00 PM to 11:00 PM. They wouldn't accept any other times. We just wanted to leave the door open so we could sit on the sofa for a while and check in later, but they wouldn't allow it. When we arrived, we looked around but couldn't find any accommodations, so we went straight to the guesthouse around 5:00 AM. We rang the doorbell, but the owner got annoyed and turned it off. After that, there was no response to our knocking. We had two young children with us, so we had no choice but to wait in the Medina Square. We saw a police station and asked if we could go inside to see if we could sit for a while. The police listened to our explanation and offered to help contact the guesthouse. They finally agreed to let us check in at 7:00 AM. When we arrived, I kept apologizing for bothering them, but the owner was very angry. He criticized us for knocking on the door repeatedly and for bringing an extra one-year-old baby when the reservation only had three people. He insisted on an extra 10 euros per night, making us feel like we were paying money and still being criticized. It should be noted that we didn't check in at the designated time. It was indeed our fault for leaving, but unexpected things can happen when traveling. If we didn't have two children, we would have respected your customs and followed your agreement. We also paid the room fee for that night as usual. As long as the door was left open so we could enter without disturbing other guests, it should have been fine. As for the guesthouse we contacted through Ctrip, I don't know if it was an agent or the owner, but not only did they not help resolve the issue, they kept pressuring me to pay the taxes and baby fees even before we left, from evening until morning. The front desk kept saying we could pay when we left, but I don't know what their rush was for. This kind of service attitude was extremely frustrating. Compared to the guesthouse in Rabat, where I only listed two children when booking, the owner didn't charge extra, provided four meals, and even proactively carried our luggage upstairs. This was a huge difference.

There are no complaints about the riad itself – it's a good place. But the location... If you want to fully immerse yourself in the atmosphere of the non-touristy side of Fez's medina, with narrow, gloomy streets and locals aggressively advertising their services, this is the place for you. But the price you pay for this is having to walk a kilometer to places to eat and to places where taxis or tour buses go (for example, to Chefchaouen).

A Worry-Free and Heartwarming Accommodation Experience in the Ancient Town This accommodation deserves full marks! When we arrived, the roads in the ancient town were closed, and we couldn't drive in. The owner proactively contacted us, explained the situation carefully, and waited at the intersection beforehand, patiently guiding us to the guesthouse on foot. Communication was timely and courteous. The guesthouse itself was a pleasant surprise. It was spotless and very clean, with a beautiful and comfortable overall environment. The owner also warmly led us to the rooftop terrace, showing us the view and offering to take photos for us – truly thoughtful. The breakfast on the second day was a highlight – simple yet delicious, especially the owner's fried eggs, which were excellent. What reassured us most was a small incident after check-out. We accidentally left our credit card and some personal toiletries in the room and later went back to retrieve them. The owner had already carefully tidied everything up and kept them safe for us, allowing us to retrieve them smoothly. This responsible attitude made us feel very reliable. Overall, it was a smooth-communication, comfortable, and reassuring experience. The owner is polite and helpful, and the guesthouse is clean and tidy, with attention to detail evident in every aspect. Highly recommended!