Riad Fes Palacete

Location: The hotel is ideally situated within the Medina, offering guests a unique cultural experience. It's close to the main attractions, yet provides a peaceful retreat from the bustling city. The staff assists guests in navigating the intricate maze of narrow streets, enhancing the overall experience.

3min of hot water on the 2nd floor. Internet doesn’t always reach. Good location. Nice people. Decor is pretty………………..

Please BEWARE! We are avid travelers and I have never encountered or experienced anything like this. My flight was delayed and subsequently canceled unfortunately which meant we missed all our connecting flights and it was a nightmare of a 12- hour situation and heartbreakingly frustrating and disappointing. I was able to cancel this hotel for a refund until Dec. 8th. My flight nightmare was on Dec. 9th. I contacted them immediately to ask for a refund as I didn’t know when I could find the flights to get halfway across the world with kids during the holidays. They stalled, didn’t answer their phones, didn’t respond to my numerous emails, I got the “I don’t speak English” schtick and finally they just refused to accommodate us in any capacity. I was 1 day off from the full cancellation date and they still had 6 days to try and rebook and they refused. I tried to change the date, they refused. It was either I check in when I said I would or get charged the full amount as a no show! Zero empathy Zero sympathy Zero customer service. I like to know what kind of business I am supporting and know this could happen to anyone- 1 cancelled flight caused us to miss are next 2 connections. This place could care less…in their policy no shows are charged the full amount so if I’m a no show, that’s a win for them. This business is run by crooks and gives a bad name to their City.