Courtyard Cincinnati Airport South/Florence

Very good stay

I arrived during the huge snowstorm and Justin at the front desk was so helpful, he welcomed me in from the cold and his customer service was incredible! Overall the stay was very nice and the staff is wonderful, I would definitely recommend!!

Staff was great and the hotel was clean and nice. We had issues with getting warm water... we moved from our first room because there was no hot water in the sink. The morning we left the shower was barely warm.

Everything was fine for the night I stayed. Only problem was that the heat would not work. So it was really cold in my room all night. The guy at the front said he could move us but my husband was already asleep. So we stuck it out. Other than that everyone was very friendly and we had no issues.

Nice rooms. Comfortable bed. Sort of a funny smell in hallway. Not happy with the fact that you had to give them 24 hours in advance to get the shuttle to the airport.

The staff were very welcoming and helpful. Justin at the front desk got me checked in and was very forthcoming with what I needed to know to enjoy my stay. I had come in late from the airport and was in my room quickly. Breakfast the next morning was not that great. The lady running the Bistro Was SUPER nice and I loved her, but the Breakfast burrito was cold on the inside. There were several other people ordering at the time and she was all by herself, so I did not take the time to complain. I have had worse, but it was the most negative part of my stay.

Staff was amazing. Room was clean. My complaint is that it says there’s a restaurant, but it’s actually the bartender being a short order cook. The menu sucks, and breakfast was muffins, cereal or fruit, at a ridiculous price. I’m normally good at making sure I book a hotel with free breakfast, but I screwed up on this one. Definitely will be more careful when booking, going forward.

Nice hotel. Comfortable beds. Disappointed that there is no shuttle service.

I booked the hotel on Friday and immediately learned that I could not make the trip and tried to cancel but was not permitted to cancel. Both the flight and rental car allow cancelation - why not the hotel? I am a Bonvoy member and talked with several different folks who would not grant me a refund. This is a bad policy. Thanks, frank