Ruby Bea Hotel Florence

The hotel's hygiene and facilities are excellent, very new and clean. The staff are generally enthusiastic, and check-in was quick. The pantry on each floor is very convenient, offering sparkling water, hot water, and boiling water – a big plus for Chinese guests who enjoy instant noodles. However, there was a small hiccup. To accommodate a family member who smokes, I specifically booked a more expensive Loft room with a terrace for three nights. But upon arrival on the first day, I found the room had no terrace. When I went down to the front desk to ask why the room type was incorrect, I was told that the terraced rooms were unavailable that night, and we could only switch for the subsequent two nights. I immediately contacted Trip.com, who took it seriously and followed up promptly, providing a satisfactory solution. Booking through a platform like this definitely has its advantages when traveling abroad.

A very Chinese-friendly hotel! Even if you don't purchase breakfast, they'll offer it to you for free. Each floor has a convenient tea bar, and you can even get sparkling water to drink. The room was incredibly spacious, felt like around 45 square meters. The location is also convenient, with a bus stop right outside that goes directly to the train station.

I was really torn between giving a good or a bad review. First off, the service was very welcoming. I arrived at 11 AM and was pleasantly surprised to be checked in early and even get a room upgrade. The room was very spacious. At first glance, the room looked clean, but the sheets had some stains that probably couldn't be washed out. I immediately asked housekeeping to replace them. The shower pressure was great and quite comfortable, but the top of the handheld showerhead was broken and cut my hand. I reported it to the front desk, but there was no compensation, and it wasn't replaced the next day. Also, there are hardly any restaurants or supermarkets near the hotel, but the T2 tram makes it fairly convenient to get to the train station and attractions.

Overall, my stay was quite pleasant. The front desk even gave me a free upgrade. I saw some comments mentioning a long check-in time, but in my experience, it only took about three minutes at most. The hotel room was incredibly spacious with very high ceilings, which was a welcome change from the often cramped feeling of many European hotels. It made staying in the room feel very comfortable and relaxing. The room faced the street, so there was a bit of street noise at night, but it was well within an acceptable range. The location is just okay; its only real perk is a KFC a minute's walk away, which is handy for a quick bite when you're in a hurry.

The location is super convenient, just a 2-minute walk from the LRT station. Plus, there's a coffee shop and KFC right downstairs. The environment is also very comfortable, and there's a Bluetooth speaker for music. However, it seemed like there were mosquitoes, so I hope that can be improved.

The hotel room had a lot of small bugs. I reported it to the hotel, and they moved me to another room at 12 AM, but no one helped me with my luggage, and there was no apology afterward. The elevator is ridiculously small, fitting only 4 people, and it's very slow. The room layout is very ** [consider using a stronger adjective here like 'awkward', 'irregular', 'poorly designed'], irregular, either a skylight room or a corner room. No drinking water was provided; I had to go to the pantry on each floor, and the cold water dispensed very slowly.

The decor is very stylish, which I loved. The hotel's surroundings are also good, and the location is quite central. The room facilities are decent, but they don't provide bottled water – only unlimited refills of lemonade on the ground floor. Check-in was a bit of a hassle. The room we got was a good size, but the air conditioning unit outside was a bit noisy at night.

I chose this hotel because I'd heard many older hotels in Europe have soundproofing issues. If your priorities are a comfortable bed, hot water, good soundproofing, and a new, clean room, then this hotel is definitely an excellent choice. It doesn't offer beautiful decor, complimentary snacks and drinks, or various apps. However, I prioritize a good night's sleep, so it perfectly suits my needs.