Absolutely do not recommend!!! Leaking walls! Discrimination! No air conditioning! Poor service and hygiene!
My stay at this hotel was deeply disappointing, not only because of the substandard facilities but also due to the treatment I received. The ceiling leaked, with the sound of dripping water persisting all night long. Worse still, the water continuously hit my face, preventing me from resting peacefully. I documented all this with photos and videos, but when I requested a room change, I was initially told there were no available rooms. Only after my persistent demands did they suddenly offer a room that was supposedly ready, leading me to suspect unfair treatment possibly because I am Asian.
Adding to the frustration was the hotel's refusal to offer compensation, attributing the issue to "force majeure" and completely overlooking their fundamental responsibility to provide a safe and comfortable accommodation environment. This attitude of shirking responsibility, coupled with the staff's arrogance and lack of respect, made me feel a cold indifference that bordered on discrimination.
Additionally, the air conditioning in the room was not working (despite the hotel's advertisement of having air conditioning), and the staff simply said their air conditioning “doesn't work”. However, it seemed that air conditioning was working in some rooms, which made me suspect unequal treatment.
Think twice before booking, if you don’t want to regret your trip to Florence, I recommend choosing another hotel that is more professional and respectful towards its guests. Sharing my experience, I hope to remind everyone to be careful when selecting a hotel.
绝对不推荐！！！墙壁漏水！歧视！没有空调！服务差 卫生差！
这家酒店的住宿体验让我深感失望，不仅因为其低下的设施标准，更因为我所遭受的待遇。天花板漏水，滴水声整夜不止。更糟的是，漏水不断打到我的脸上，让我无法安心休息。我用照片和视频记录下这一切，但当我向酒店请求换房时，他们先是告诉我没有空房，随后在我坚持不懈下，突然就能提供一个已经准备好的房间，这不由得让人怀疑，是不是因为我是亚洲人，所以才会受到这样不公平的对待？
更令人不满的是，当我们要求赔偿时，酒店将责任推给了“不可抗力”，完全忽视了他们在提供安全舒适住宿环境上的基本责任。这种推卸责任的态度，以及酒店服务人员高傲且不尊重客人的行为，让我深切感受到了被歧视的冷漠。
另外，房间内的空调不能使用（介绍中显示该酒店有空调），前台工作人员说他们酒店的空调就是doesn't work。然而，似乎部分房间的空调能够使用，这让我怀疑遭到了不平等的对待。
请三思而后行，如果你不想让你的佛罗伦萨之旅留下遗憾，我建议选择其他更加专业和尊重客人的酒店。分享我的经历，希望能提醒大家，在选择酒店时要谨慎。
