The Social Hub Florence Lavagnini

The location is excellent, especially for those traveling by train from Rome. There were complimentary water and snacks in the room, and daily housekeeping was provided. While some power outlets didn't work, I was otherwise satisfied. All the tourist attractions were within walking distance.

I booked this hotel because of the pool in the pictures, but the hotel's layout is terrible. It's made up of four connected buildings, and the whole place is a confusing maze. It took me 20 minutes just to find my room. If there were a fire, the consequences would be severe, especially since the windows don't open! In the middle of the night, too many guests used electricity, causing the AC to cut out. My room felt like an oven. The hotel moved me to a cheaper, smaller room and only offered a 'Sorry.' I even had to call Trip.com myself because the front desk offered no compensation. A big thank you to Trip.com for their enthusiastic help and for alleviating my anger. When traveling abroad, we Chinese must book through Trip.com; Agoda and *********** are not *yours*. The TV remote was also broken, and the AC in the new room wasn't cold either. I wish the owner of this hotel a prosperous business... P.S. After all the hassle, I didn't even get to use the hotel pool before checking out.

I find it a shame that this place resembles a student residence, especially the rooms. I also think it would be wise to inform guests during booking that the pool closes at 6 PM. Otherwise, the staff is still welcoming, and the view from the rooftop is pleasant.

This was my second time staying here. Everything was good, but the breakfasts were a disappointment. Overall, for the price, I think this is the best hotel you can find in Florence.