FH55 Hotel Calzaiuoli

We stayed in seven hotels during this trip to Europe, and this was a four-star hotel. Apart from the great location, other aspects are really average, especially in terms of cleanliness which needs improvement. There was hair from the previous guest on the new towels, the heating control in the room was broken, and there were other hygiene issues. I asked to change rooms. After I reported it the next day, the hotel agreed to help me move from the first floor to the second floor. Breakfast was advertised to start at 7, but much of the food was not ready at 7. The staff was in a rush, busying themselves with serving the guests who showed up on time for dinner and putting the food out. After staying for four days and three nights, I saw on the second morning that the restaurant staff were not wearing gloves. They just grabbed the uneaten bread of the previous customer with their hands and threw it into the bread basket on the shelf. Seeing this, I was very disappointed with the staff training and hygiene standards of this 4-star hotel. I didn’t want to eat bread for the following breakfast, for fear that I would eat the bread that the previous guest had not finished and had put back into the bread basket. 🤮🤢

The location is great, right near the Cathedral of Santa Maria del Fiore. Facilities: OK Hygiene: Clean Environment: Very good Service: Good

This business hotel is undoubtedly a perfect accommodation experience. From check-in to check-out, the whole process is impressive. First of all, the hotel's service team performed well and always provided guests with thoughtful service with a smile and a warm attitude. Whether it is the front desk reception or the room service, they make people feel at home with their efficient and professional attitude. The comfort of the guest room is also satisfactory. The spacious and bright room is decorated in a simple and generous manner, with complete facilities and comfortable and soft beds, allowing people to get full rest and relaxation. At the same time, high-speed and stable wireless network and convenient working areas also provide great convenience for business travelers. The hotel's dining options are rich and varied, whether it is breakfast or dinner, it can meet the needs of guests with different tastes. The ingredients are fresh, the taste is delicious, and it is memorable. Overall, the service quality and facility level of this business hotel are excellent. It is a satisfactory accommodation experience and is highly recommended to all guests who come for business trips or travel.

The hotel cost 7,600 yuan for two nights. For the first time, we were given a very bad room, worse than ordinary hotels. I changed to a room along the street and the bathroom was very small. On the first night, there was a drumming concert in the square next to me until midnight. The sound insulation was very poor and I couldn't sleep at all. I was very tired the next day after going out. Ctrip Golden Diamond customer, participating in the evaluation for the first time. Bad review, persuade to quit.

Great location, and really nice staff. On the other hand, the hotel services are very limited for a 4 star (just a breakfast room, nothing else). The rooms on the street side are noisy and the street very busy!