Guest User
October 12, 2021
I will try to compare the apartment in the condominium, which was provided to us by Your.Rentals, with other B&B in Naples and Rome, where we stayed at the beginning of our trip. My negative response is primarily related to the management and staff who could not or did not want to organize our accommodation in a condominium. Unlike other B&Bs, the condominium manager was not waiting for us when we arrived at the time offered by Your.Rentals. Unlike ***********, we were not asked when we planned to arrive - so we expected that at the appointed time - from 15 to 20 we will be waiting. But, it turned out that this is not the case. There was no manager; it was not even clear where to look for him. We managed to get inside the condominium (although it is strictly forbidden - guests must wait for the manager on the street) - where we found his phone. Fortunately, he answered on Viber, and in 15 minutes, he came to his workplace. The first thing he told us was that we had no right to be in the condominium. Secondly, he always has problems with Ukrainians. Then we got the key and went to look for our room. When we returned to the room in the evening, we had two problems: low hot water pressure in the shower and no forks and knives. I wrote about it to Your.Rentals and in a few minutes, the condominium manager and some other person came to our room. The water has already flowed with sufficient pressure, and the forks are stored under the oven, where pans are usually stored. Of course, if he had first shown us where the forks were, we would not have written about it, but he told us that it is not his duty and we must cancel our request to Your.Rentals right now, because otherwise, he will evict us ( it is not clear just why - we paid for two nights). As for the room, it is a cheap condominium, which you see in the photo - no surprises.