Hotel De La Ville Reviews

The location of the hotel is great. However, muddy water came out of the bathtub, shower and sink during the night while taking a bath. We had to fill and empty the bathtub several times. After waiting for an hour, the water was still muddy, so we went to the front desk to ask for help. A hotel staff member came to check the water. He was surprised to see the muddy water and told us to wait and that he would come back soon. However, we waited for more than an hour, but no one came. It was 11 o'clock, and there was no contact or confirmation, so we had no choice but to sleep. Then, in the middle of the night, we were bothered by mosquitoes. We killed three of them. It was the worst night. In the morning, we contacted the hotel about this, but there was no response. We left with a bad impression of our first time in Florence, but we felt uneasy about the customer service. The room was nice and the bed was comfortable, so it's a disappointment.

I arrived early and the offered to store my luggage at the reception and they delivered to my room, that’s nice. There was no briefing on the breakfast arrangements at check in, they assume bay you know. My room is an end unit with a single bed, which is good for me, the bathroom is pleasantly big, and I do enjoyed the bath. Shower is good too with good water pressure. I found a pair of slippers inside the drawer of the bedside table instead of in the closet, they are comfortable. The whole 3 nights I stayed without Wi-Fi, they couldn’t fix it! The electric outlet has three holes so you need to bring the specific adapter as there no usb port to charge gadgets. I changed mine in the bathroom as my two pint adapters worked there. No kettle in the room but they kindly delivered some hot water to my room when I requested. The second night they told me to go downstairs to get it. TV has international news channels except CNN but that’s ok for me. Lifts are efficient.

All perfect! Excellent location, very kind welcome. Overall pleasant and well-kept environment. Clean and tidy room. Top breakfast for range and quality of products. Friendly and smiling staff.

The location of the hotel is great

You can basically reach all famous attractions on foot, such as the cathedral, Pitti Palace, and it is also very close to the station. The environment is quiet and the sound insulation is good. The breakfast is good, with many types and delicious taste. In addition to no kettle, others are good

The hotel is very old, the rooms are old, and the walls are extremely thin. You can hear the movement up, down, left, and right clearly. The air conditioner in the room moves like a tractor. It is impossible to sleep well if you sleep with it on. When checking in, the lady at the front desk seemed a little impatient and wanted to charge an extra fee for a 4-year-old child. She said that we had booked for 2 people and now it was 3 people + child. This has never happened in other European countries. Most hotels provide children with free cots, and a hotel in Rome even gave children dolls to sleep with. I think the lady at the front desk treats guests differently. I didn't smile and was impatient when I asked her questions. But at the same time, when she answered another foreign lady, her attitude was very good. I once doubted whether she was racist. . The children's bed added to the room later had never been washed. It was extremely dirty. I would not let my child sleep in it. After reporting the situation to the hotel, the small bed they changed was somewhat improved, but it was still dirty.

The room is small, small, small, like living in a third-class cabin on a cruise ship. The classic door lock system seems to return to the 1970s and 1980s. There is nothing to say about the breakfast, which is incomparable with the domestic four-star

A wonderful hotel in the center of Florence, with excellent boutiques in the immediate vicinity, although if you have time, it is better to visit the outlet. All historical sites are within walking distance of up to 1000 meters. The rooms are clean, the staff is friendly. Breakfast is “continental”, everything is at a decent level.

The price/performance ratio is high, the front desk is very welcoming, the shower room is not bad, it is very big, and it is more comfortable to take a bath. The room type is not very good, not very ventilated. It's okay to stay for one night, but it is not recommended to stay consecutively for many days.

Exceptional location in relation to all the main attractions of the historic centre. A short distance from the station and a step away from the river Arno. Professional, friendly staff, very helpful and ready to relieve the customer of any problem. The small buffet for the aperitif is excellent, the cocktail and the choice of beers excellent, the breakfast buffet of quality and abundant both in the sweet and in the savory with fresh fruit. Adequate single room with large bathroom. If I really had to find a flaw, I'd say to renew the upholstery even in the same style but a freshen up wouldn't hurt.

Report this hotel for serious racial discrimination. I checked into this hotel on 31/3/2023. A fat middle-aged white man at the front desk treated me with an arrogant and unreasonable attitude. It happened when no one else was checking in. I was supposed to check in at 2:00 pm, but in the end the hotel let me wait until 2:47 to check in. Do you know why? It’s because of me I contacted the travel agency platform and asked them to assist me, otherwise I might have to wait here and I don’t know how long I have to wait I was not feeling well that day, so I asked politely and friendly when I could check in, but despite this, the middle-aged white man still asked me to wait in an extremely arrogant tone. What is infuriating is that for the new white couple, he is very friendly and patiently introduces the hotel's facilities and services, which is not an exception. His attitude towards the white people who came later was much better than his attitude towards me, which was very different from what I had experienced. Therefore, I made an audio recording of him as evidence of the unfair service I received. Unfortunately for my experience with Florence, as this hotel was ruined, this blatant racism was disgusting. The other two front desk ladies at the hotel are very friendly and deserve to be recognized. In addition, because I was not feeling well, I asked the travel agency platform to ask the front desk of their hotel for a cup of hot water. However, he made three or four subsequent phone calls without any response. Therefore, these behaviors make me think that this is the worst service hotel I have ever experienced, a hotel with racism

Every time you come to Florence, you must stay at the hotel. Next door is Hermes. Turn right and you will find a street with various famous brand stores. It is absolutely C. Although the hotel is not a new and spacious hotel like a chain hotel, it is definitely comfortable, tidy, high-end and old-fashioned. Hotel, recommended.

The hotel is more distinctive

Traffic thieves are convenient! Next door is Versace, the luxury shopping district. All attractions are within walking distance. The bedside of the room is facing the mirror... The breakfast is full of fruits but nothing to eat, just bread or something. You need to return the key to the front desk when you go out. The hotel is quite close to the train station, it takes about 5 minutes to walk, but if it is a big box, it will be a little difficult to drag.