Courtyard Sacramento Folsom

Our experience when at the hotel was good. Although as someone who spent over a week in this hotel, I feel that having to pay for parking and not having complementary breakfast is a downfall for us, considering how much is spent. In the future, we will spend more time looking around to see what better options we have although the location was perfect.

The staffs are terrific

Unfortunately, on this trip we experienced several issues that made our stay disappointing. The first at check-in when the receptionist told me she could not find my reservation. After several minutes, she eventually located it, but the interaction made it seem as though my check-in was an inconvenience to her. This was surprising, as we have stayed at this property and neighboring Marriott properties for over 30 nights per year and have never been treated this way.Later, our room was extremely cold, so we requested two blankets. Rather than having them brought to the room, we walked to the front desk to get them ourselves. We were given one blanket and told they would check if another was available. I was honestly surprised that a hotel would have difficulty providing something as basic as an extra blanket. Eventually, we were able to get a second blanket, but the process was inconvenient and unexpected. The most concerning issue happened when I received an unexpected $80 charge from Marriott as soon as we got to the room. The room was prepaid through *******, and I had only authorized the standard deposit amount. However, when I called, no one was able to explain why the $80 charge was placed on my account. An unauthorized charge without any explanation is extremely frustrating and concerning.We have always enjoyed staying here and have typically had very positive experiences, which is why these issues were disappointing.

This was one of the worst rooms we've stayed in. It was a suite. The sink was so small you could only fit two small kleenex boxes on the counter. There were 3 females in this room and we had to store items on the floor. There was very little water pressure in the hot water side but the water only came on slightly warm. The little bar of soap was soggy and not easy to use. The beds were so close together it was uncomfortable. Yet, there was tons of room by the desk, which was weird. No trash can in the bathroom. On the phone, there is no information on how to contact the front desk or room service. You had to guess. On the website, it appeared as if there was breakfast buffet included, but no. They charge for parking. Best thing, the beds were very comfortable, staff very nice and lounge tastefully done. But we won't stay here again.

Everything was great. It would be five stars if it wasn’t for the fact that the breakfast wasn’t all that and they charge you for parking, which wasn’t disclosed to me when I checked in

Breakfast was not buffet and extremely expensive. Oats orange and coffee $20 Quality was same as any other cheap hotel

The property is very well maintained. The staff is very friendly. The room was very clean and our housekeeper was very friendly. The outdoor area is a plus too meet and sit around the firepit.

My wife and I needed a hotel room for an Easter visit with our family. When in the area we always try to stay at the Marriott Courtyard in Folsom. It’s close to our kid’s homes, there’s plenty of places to eat and shops are nearby. Nick at the front desk always remembers us and this visit he provided an upgrade to a balcony room, waived the parking fee and gave us two water bottles. He’s one of the reasons we stay s Nick because of his professional and friendly manner in how he conducts his job. Thanks Nick and see you again soon.