Hilton Hotels & Resorts properties in Foshan

It rained over the weekend, and it was my family's first time staying at this Hilton. Here are my honest thoughts. 1. The underground parking is quite cramped and messy because it's shared with the hotel and an office building complex. Most parking spots are under mechanical parking lifts. You can park, but spots near the hotel entrance are limited. 2. The hotel lobby is grand, but there are many shops, which makes the overall impression feel a bit less upscale. 3. The front desk staff who checked us in were friendly and enthusiastic. 4. The room layout and space are decent, but the lighting design is very poor. It feels dim during the day, especially with the dark carpet and door panels. 5. There were many dirty spots, such as under the bed frame and chair legs. Because the room lacks a dehumidifier, there was a musty smell and damp bedding due to the rain. 6. For a five-star hotel, the complimentary bottled water is Dettol (sic - likely a typo and should be a common water brand). When I asked housekeeping for more bottles, I was told only four could be sent to the room, and any additional ones would need to be purchased. 7. The hotel doesn't have a reasonable or scientific solution for food deliveries. Delivery drivers complained that they aren't allowed inside and can only leave orders at an outdoor locker. If guests want a robot to deliver to their room, they have to call room service and explain it every single time. 8. The management of the play area is mediocre. I didn't see any dedicated staff supervising, and the facilities were poorly maintained. I'm concerned about potential safety hazards. The points above are my personal feelings from this stay. For the same price, there are many better options in Foshan, or even the entire Pearl River Delta. As a branded five-star hotel, it should provide matching hardware and services, instead of just having a prestigious name.

The room was spotless, and the bathroom had no unpleasant smells. The decor was very stylish and luxurious. The location is great, with direct access to a shopping mall downstairs. The hotel staff were warm and attentive. My only minor quibble is that the tea in the Chinese restaurant was a bit warm close to closing time, and the tea itself wasn't very strong. Otherwise, everything was excellent.