Terrible, absolutely terrible. This is the first time I've had such a bad experience booking a hotel through Trip.com. I don't know how Trip.com rated this hotel as 5-diamond, it's just awful:
1. **Misleading Description**: I booked an 180-degree Executive River View Twin Room. Look at the photos – is this really a 180-degree river view? It's surrounded by roads and docks, incredibly noisy! It's so loud, it feels less like a vacation and more like sleeping by a highway.
2. **Disappointing Breakfast**: I thought since 'Zhu Rou Po' is a famous restaurant, their hotel breakfast wouldn't be bad. But the breakfast had very few options and tasted awful. It was on par with a budget hotel's breakfast. The entire breakfast restaurant only had three staff members: one checking room numbers, one making noodles, and one clearing tables.
3. **Subpar Room Facilities**: The room facilities aren't 'minimalist'; they're 'primitive.' There was only a trash can in the bathroom; I couldn't find one anywhere else in the room. And there's no door between the room and the bathroom, which is super inconvenient. Other hotels have smart toilets, but this one has those public toilet-style sensor flush toilets.
4. **Lingering Odor**: Perhaps because it's newly opened, there's still an odor in the room, especially noticeable after staying for a while. I paid Sheraton prices for a room that feels like a budget inn. The negative reviews are absolutely spot-on. It's noisy, poor quality, and smells – I'm so disappointed. I've never been so eager to check out of a hotel. Bad review! Absolutely a bad review! I suggest Trip.com stop misleading consumers by classifying it as 5-diamond.
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