Vienna International Hotel (Foshan City Plaza Vanke Plaza) Guest Reviews
4.5/5
Good
1231 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(1231)
Positive reviews(1191)
Reviews with photos/video(50)
Classy environment(92)
Easy to get around(80)
Convenient parking(72)
Friendly front desk staff(60)
Many amenities(53)
Delicious breakfast(31)
Perfect for business trips(29)
Close to metro(12)
Negative reviews(40)
Ethan0927
Deluxe Double Room
Stayed in Jul 2024
Business travelers
57 review
3.7/5
Posted on Aug 3, 2024
Too old
But not bad
Elevator was broken
Thats kinda embarrassing
Response from Property: 尊敬的賓客您好!非常感謝您的入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,給您帶來的不便我們表示 歉意。酒店管 理層非常重視,並已經做了認真的調查和及時的整改,您的寬容和理解是對我們工作的 鼓舞和支持!真誠期待您的再次光臨!
Youzoutianxia
Executive 2-bed Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 12, 2024
I am very satisfied. The room is spacious, bright, comfortable and breathable. I recommend everyone to stay here. The Vienna Hotel is trustworthy. I will definitely stay there next time. I hope I can upgrade to a suite next time.
Original TextTranslated by Google
Response from Property: 做讓你開心的事,交能讓你開心的朋友;像呼吸一樣頻繁地開懷笑,像生命樣長久地全心愛。選你所選,愛你所愛,感謝您的支持,我們會越做越好的。
Anonymous User
Executive 2-bed Room
Stayed in May 2024
Family
1 review
1.0/5
Posted on May 25, 2024
The quilt, sheets and pillows in the room smell musty, the bedding is all damp, and the child has pimples all over his face. In a hotel as big as Vienna, do you still want to change the bath towels when they are so old? The same goes for the shower gel and shampoo in the bathroom. Public, what era is this? Still using public shower gel. Don't smash the Vienna sign.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Regarding the questions you raised, "Xiaowei" has informed relevant department heads to conduct process training and will implement a three-level inspection system from supervisors to general managers. In addition, if you encounter any problems during your stay, you can dial "0" to the front desk as soon as possible or call our duty manager and we will solve the problem for you as soon as possible. In addition, regarding breakfast, the store sells it for 28 yuan per serving. However, in order to improve customer satisfaction, we want to improve customer satisfaction by giving complimentary breakfast. Our hotel is adjacent to Guangfo Metro Station, Vanke Plaza, Wanda Plaza and Qiandeng Lake Park. It is a business hotel that integrates leisure and leisure. I hope you can give Xiaowei another chance next time you come here. We look forward to your next visit. ! Looking forward to visiting again and wishing you a pleasant journey
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Jinputiguozi
Deluxe Double Room
Stayed in Nov 2023
Travel with friends
90 review
5.0/5
Outstanding
Posted on Nov 25, 2023
In Foshan, the price of this hotel is average, and the facilities are just that. It's okay to have a full breakfast, but it's not a good meal. It's okay to eat in a shopping mall not far from the hotel.
Facilities: General
Hygiene: clean
Environment: General
Service: average
Original TextTranslated by Google
Response from Property: Do things that make you happy, make friends that make you happy; laugh as often as you breathe, love with all your heart as long as your life. Choose what you choose, love what you love, thank you for your support, we will do better and better.
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Guest User
Executive 2-bed Room
Stayed in Nov 2024
Business travelers
133 review
4.0/5
Very Good
Posted on Nov 11, 2024
The hotel is under construction and it is too noisy
Original TextTranslated by Google
Response from Property: 尊敬的賓客,對於您提出的問題“小維”感到非常抱歉!目前此項目已經施工完成,沒有噪音了。關於旁邊施工問題其實是是政府項目我司多方投訴,對此酒店購買了耳塞可供客人入住時使用。在入住期間如遇到任何問題可撥打“0”到前台或者撥打我們值班經理的電話。小維會第一時間幫您解決問題的,我們酒店毗鄰廣佛地鐵站,有萬科廣場,萬達廣場以及千燈湖公園等,是集休閑於一體的商務型酒店,希望您下次至此能再給小維一次機會,深表歉意,期待您的下次光臨!
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Laoxuxiake
Executive 2-bed Room
Stayed in Oct 2024
Family
9 review
3.7/5
Posted on Nov 15, 2024
Very good, cost-effective, suitable for family travel
Original TextTranslated by Google
Response from Property: 能得到小主的青睞,是小維至高無上的榮幸,小維一定還會繼續努力做到更加優質的服務,期待您下次光臨
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2023
Other
9 review
1.0/5
Posted on Sep 21, 2023
I have been staying in this hotel since 2018, and I stay there for about three days each time. This time, the service attitude was the worst. She didn't even smile the whole time, as if she was owed 1.8 million, and she even changed rooms twice. I was forced to run up and down three or four times, and I was still suffering from a cold, so I was really speechless. I arrived at around 8:30 in the evening on 8-19, and I was left waiting for five or six minutes before I checked into room 612. I asked on the spot: Is room 612 definitely a luxury couple? She said yes. Okay, when I got up, there were little cockroaches crawling around on the bedside table. I immediately called the front desk to double-check whether it was a deluxe twin room? She said yes, our sixth floor has luxury doubles on every floor, and the seventh and eighth floors are business doubles. Because my throat was uncomfortable and I didn’t want to argue, I just said there were cockroaches and asked for another room. I asked my aunt to show me the room in room 618 next door. As soon as I opened the door, the smell of sewage hit my nostrils, which made me want to vomit. I really wanted to scold the front desk at that time, was it intentional? I told my aunt that this room wouldn't work. The aunt said, then you have to go down and talk to the front desk to see which room will be adjusted for you? I went down, and then they asked me to go to 912 to check. It was barely okay, because I was too tired and didn’t want to bother, so I just forgot about it. Then I went back to get the room card, which took about ten minutes? I don’t know if she did it on purpose, but she was very slow anyway. Later I curiously asked her, what is your job number? She said, none of us have job numbers. I asked, are you sure? She said sure, it really wasn't. I really wanted to ask her at that time, did she make the small needle hole on the left side of her dress herself? If you tell lies with your eyes open, you really won’t blink, and you won’t be afraid of flashing your tongue.
What’s even funnier is that the double room I booked obviously came with two breakfast coupons, but they insisted on giving me only one. They said that only two people could check in before I could get two breakfast coupons (I didn’t eat it the next day. I don’t want to eat it), but I clearly paid for two breakfast coupons. Whether I eat it or not is all my business. It’s also my business if I live alone. This is my right. If you live alone, I can only give you a breakfast coupon. Whether it's true or false all depends on her mouth, whatever she says is whatever it is. During the day the next day, all of her colleagues wore their ID badges to work. Then I asked what room 912 was? The lady at the front desk thought for a while before she said it was a business room. I thought to myself, last night the front desk said there was no employee number, and also said that the seventh and eighth floors were business rooms, which was totally incompatible with today's room. What a waste of time for customers. They're all fools. What's more, the seventh floor is being renovated, but they don't tell you, so you are woken up in your sleep. . . Simply. .
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. In response to the question you raised, "Xiaowei" has informed the person in charge of the relevant department to severely criticize and punish the employee. Due to the high turnover of front desk staff in recent years, Xiaowei's training is not in place. We are really sorry and will follow up. Retrain employees. Our hotel is adjacent to Guangfo Metro Station, Vanke Plaza, Wanda Plaza and Qiandeng Lake Park, etc. It is a business hotel that integrates leisure and leisure. I hope you can give Xiaowei another chance next time you come here. We look forward to your next visit. ! Looking forward to visiting again and wishing you a pleasant journey!
Response from Property: 尊敬的賓客,對於您提出的問題“小維”感到非常抱歉!小維已告讓相關部門負責人對部門員工進行流程培訓。關於旁邊施工問題由於旁邊是政府項目我司多方投訴後亦無果。對此酒店購買了耳塞可供客人入住時使用。在入住期間如遇到任何問題可撥打“0”到前台或者撥打我們值班經理的電話。小維會第一時間幫您解決問題的,我們酒店毗鄰廣佛地鐵站,有萬科廣場,萬達廣場以及千燈湖公園等,是集休閑於一體的商務型酒店,希望您下次至此能再給小維一次機會,期待您的下次光臨!