Encantada Resort Vacation Townhomes by Idiliq

I would not recommend staying here. Unfortunately, our experience was really disappointing from start to finish. The condition of the unit was not what we expected at all. The couch was ripped, the carpets were dirty, and overall it didn’t feel clean. In one of the bathrooms, the floor in front of the shower felt unsafe, like you could fall through it. We also had several major maintenance issues. The door lock didn’t work, which meant we had to leave for a full day at Disney with our unit completely unlocked after notifying the front desk. That’s a huge safety concern. On top of that, the washer broke mid-cycle, and we had to hand wring all of our clothes. We called the front desk for help, and no one ever came to assist. The pool was also freezing, which was disappointing given we were hoping to use it during our stay. Overall, this place feels like it’s just a money turnover with little to no upkeep bare minimum effort across the board. It’s clear maintenance and guest experience are not a priority. We definitely will not be returning.

Pool was cold but that's my fault for not requesting or checking for heating. Initially, we could not find the wash cloths but later on that night, I found them under the bathroom sink. The left curtain would not come down all the way. The cord was caught around the bottom and tangled. The rooms were clean and nice. Upgrades were nice. Ambiance was beautiful. Would definitely book here again

Upon arrival, filthy pool. Stains all over couch. Rugs are supposed to be crème but they are black from filth. Couch was broken. Broken tile in bathroom and pool area. We did not stay and no refund was made. Communication was horrible after being told multiple times i will received a call back and till this day still waiting. Horrible save your bucks.

the private pool was convenient for after the main pool closes. very nice house for the price

The staff were wonderful. Beds were comfortable. Everything was clean except the vents for the air. Maybe I am picky and it’s not a big deal. The vents are located up high so maybe it was just missed, idk. Otherwise, super comfortable and we all felt very relaxed after long days at the parks.

Unfortunately, our stay was not pleasant. The unit was visibly dirty, and there was a strong bad odor that never went away. It felt unsanitary and poorly maintained. Cleanliness is a basic expectation, and this property did not meet that standard at all. I would not recommend this place.

The check in as easy. Shout out to the young lady, Isis. Conda was clean and very nice pool area. I would recommed house keeping knock on the door when checking to see if you have checked out instead of peeping looking through the kitchen window.

The household supplies did not meet our expectations. Everything was minimal, including the worst toilet plunger I've every seen. And all three toilets needed plunging! Some mattresses were wobbly. Furnishings made it difficult to enjoy watching TV. Not enough cookware to prepare most meals. Floors were not clean when we arrived. We enjoyed the hot tub.

There was plenty of room. The kitchen was a great feature. It is close to shopping and the parks.