Holiday Inn Express & Suites FRANKFORT by IHG

for a hotel that is about to undergo renovations, this location was actually exceptionally clean and seemed fairly well maintained overall.

The property was okay overall. The staff was friendly, but the pool was out of service during my stay, which was disappointing. Some of the towels in the room were also dirty and could have been cleaner. Other than that, my stay was decent.

Staff, knowledgeable and friendly. Hotel was clean, room was clean, and breakfast was good.

The room was not ready on time, even though we arrived early. They said they would get to cleaning it right away, and still it was not ready on time. The floors were still wet when we walked in. Staff were smoking near the entrance regularly with the doors wide open.

Half the room was without power and was still charged full price for the room… disappointing

The room was generally clean and comfortable, with just a few areas that could use some attention—such as a light touch-up of paint around the windows and some hard water buildup on the shower head. The carpet showed a bit of staining, but it didn’t take away from the overall stay. The staff was exceptionally friendly and welcoming, and the breakfast was enjoyable with a good variety of options.

The fold out bed in the living room had what looked like dry blood on it. The staff at check out was rude and rushed us to leave. I will never return there especially for almost $300 i paid.

The pool area is in very poor condition; has not been maintained or cleaned. First floor (only floor we were on) had a strong septic odor, the room was so damp our towels and bedding felt damp. Exterior doors were propped open into pool area and to back of building, safety concern. TV was incredibly old, took a while to get turned on. Would not recommend. Only positive note was the breakfast which was warm and quite good.

A very nice hotel with a clean room and a delicious breakfast. The staff was friendly and accommodating to our requests. Lots of dining and shopping options near this location.