Novotel Frankfurt City Reviews

Response from Property: Dear Mr. Khan,thank you very much for your wonderful and detailed feedback 😊I am truly pleased to read that you had such a great experience with us and that you especially enjoyed our breakfast offering. It is very important to us to provide a wide variety of options, including suitable choices for our vegetarian guests, so your positive feedback means a lot to the entire team.It is also great to hear that you found our location convenient, with easy access to public transportation and within walking distance to the exhibition center. This is indeed one of the key advantages appreciated by many of our guests.Your kind words about the service are especially motivating and will be shared with the whole team.We would be delighted to welcome you back again on your next visit to Frankfurt.Kind regards Lars Paschold Service Operations Manager

Response from Property: Dear Guest,thank you very much for sharing your detailed and positive feedback 😊I am delighted to read that you enjoyed your stay with us, especially highlighting the cleanliness, our service and the convenient location close to the subway and the Frankfurt Exhibition Center. It is great to know that your early check-in experience was smooth and welcoming, as this is exactly the kind of flexibility and comfort we strive to offer whenever possible.Your comment regarding the room facilities being simple is also appreciated. We continuously work on balancing functionality, comfort and modern design, and feedback like yours helps us to further refine our concept.We truly hope to welcome you back again soon and provide you with another enjoyable stay.Kind regards Lars Paschold Service Operations Manager

Response from Property: Hello Rahmahwati,thank you for your feedback. We’re glad you found our location convenient.At the same time, please accept our apologies for the unpleasant smell in your room. A smell coming from the carpet, especially if it appears to be linked to a previous incident, is absolutely not acceptable and should have been detected before the room was assigned. Thank you for informing our team on site, and I appreciate that it was acknowledged immediately.We take this seriously and will ensure carpets are checked more consistently and treated professionally whenever needed, so this does not happen again.Kind regards,Lars PascholdService Operations Manager

Response from Property: Thank you for sharing your impression with us.I am truly sorry to see that your experience with us left such a negative overall feeling. Even though no further details were provided, we take your feedback very seriously, as it clearly shows that we did not meet your expectations on this occasion.We would very much appreciate the opportunity to better understand what exactly led to your dissatisfaction. Your insights would help us to identify potential shortcomings and take the right actions to improve. Please feel free to contact us directly at any time so we can look into your experience together.I sincerely hope that you might give us another opportunity in the future to provide you with the level of service we normally aim to deliver.Kind regards Lars Paschold Service Operations Manager

Response from Property: Dear Shang,thank you very much for your wonderful feedback 😊I am delighted to read that you had such a pleasant stay with us and that you especially appreciated the cleanliness, comfort and our service. It is great to hear that our location within walking distance to the train station added convenience to your visit as well.Your kind words are a fantastic motivation for our entire team and will certainly be shared with everyone.We truly hope to welcome you back again soon and provide you with another great experience.Kind regards Lars Paschold Service Operations Manager

Response from Property: Hello William,Thank you for your great review. I’m glad you enjoyed our convenient location near the station and found the room spacious with comfortable beds.We’d be happy to welcome you back anytime your travels bring you to Frankfurt.Lars PascholdGuest Experience Assistant

Response from Property: Dear wangCoco,wow – thank you so much for your enthusiastic feedback! 😊We’re truly happy to hear that you enjoyed your stay, especially our comfortable beds, friendly service, and the great value for money. The fact that you also appreciated the free parking and easy access to the city center makes us even more proud.We would love to welcome you back again soon – thanks a lot for recommending us!Warm regardsLars PascholdGuest Experience Assistant

Response from Property: Hello Yizhixiaopeixuan,thank you for your amazing and detailed review! 😊 We’re delighted you found our location so convenient for both business and shopping, and that the room felt spacious, tidy, and comfortable for a good night’s sleep.It’s wonderful to hear the soundproofing supported your work routine, and that you enjoyed the Accor toiletries, reliable hot water, and high-speed WiFi. We’re also very happy you appreciated the breakfast variety, including the mix of Chinese and Western options and the daily changing hot dishes , plus the free coffee refills ☕️Thank you as well for your compliments about our efficient service. We’d love to welcome you back to Novotel Frankfurt City anytime!Kind regards,Lars PascholdService Operations Manager