My first stay here was okay, even with a few facility issues like the shower water splashing out easily, the glass partition in the bathroom letting light in from my friend's lamp in the morning, and the sink draining slowly. However, the overall service response was prompt. My second stay, though, was a complete disaster. On the first night, I noticed the glass cover of the bedside lamp was chipped, with sharp edges dangerously close to the bed, and the lamp wasn't even working. I reported it to the front desk when I left in the morning, but when I returned that night, nothing had changed. I complained again, and someone came, twisted the bulb a few times, and it lit up. They said the lamp cover would be replaced the next morning. We waited until noon the next day, but no one came. When I asked the front desk, they even said, 'Isn't the lamp fixed?' I replied, 'The casing is dangerous!' We waited until 5 PM, and still no one came. Plus, our room wasn't cleaned that day, even though we had mentioned it to the front desk three times. Finally, a more formally dressed person came to clean our room and took away the broken lamp cover. It was clear that the housekeeping staff for the day had already left. The hotel operations seem very chaotic. The person who came to clean and the front desk staff both seemed surprised, asking if no one had cleaned our room, as if we were just messing around after they had already cleaned it.
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