City Hotel West

City Hotel West Reviews

City Hotel West

Moselstraße 35, Frankfurt, GermanyView Hotel Details
City Hotel West
City Hotel WestCity Hotel WestCity Hotel West
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City Hotel West Guest Reviews

2.3/5
17 review
Verified reviews
Location2.3
Amenities2.2
Service2.2
Cleanliness2.3
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All Reviews(17)
Positive reviews(5)
Reviews with photos/video(3)
Negative reviews(12)
Nikita
Triple Room
Stayed in Jan 2024
Business travelers
13 review
3.5/5
Posted on Mar 13, 2024
Location of this hotel is great it’s close to everything nearby.
KANNIKA
Double or Twin Room
Stayed in Nov 2023
Couples
29 review
1.0/5
Posted on Nov 12, 2023
Not goodddddddddddddddd
Guest User
Double or Twin Room
Stayed in Apr 2022
Friends
15 review
5.0/5
Outstanding
Posted on May 2, 2022
Nice room comfortable stay
Anonymous User
Double or Twin Room
Stayed in Jun 2023
Solo travelers
5 review
1.7/5
Posted on Jun 19, 2023
I strongly do not recommend it. The hotel is located in the most chaotic and dangerous neighborhood in Frankfurt. The downstairs are all gathering places for ***********, homeless people, and Turkish ***********. It is very dangerous. Moreover, the hotel equipment is aging, the sanitary condition is worrying, and there is a strong smell.
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Guest User
Stayed in Oct 2023
Other
0 review
1.0/5
Posted on Oct 19, 2023
Disgusted with this hotels attitude. I booked 2 nights June 19th and 20th for £304.30. They have just messaged my to let me know that they can no longer honour my booking due to new management (I don't believe that they are under new management ) If I attempt to rebook the same hotel/dates/room it will cost around an extra £200. I believe they have cancelled my room because they want to make more money from the football European Championships. If that's the case, fine, go make more money but don't accept customers bookings 1st then cancel afterwards. If you are looking for accommodation during the European Championships, avoid this hotel as they might cancel your accommodation leaving you looking for somewhere else.
Guest User
Stayed in Oct 2023
Other
0 review
1.0/5
Posted on Oct 8, 2023
I have booked the hotel for October over a month ago (in August). The hotel just cancels my booking a week before the check-in date, with no reason. Think twice before you book, which may cause you troublesome!!!
Guest User
Stayed in Sep 2023
Other
0 review
1.0/5
Posted on Sep 26, 2023
We booked this hotel on a non-refundable basis via a 3rd party website. I was aware that the area was reported to be 'a bit rough' but that's an understatement. Of course this isn't the fault of the hotel but others that are considering this hotel need to be aware that the area this hotel is in is VERY rough. We arrived around 2pm and even at that time there was a drug addict injecting himself right outside the hotel door! It was like this all day & every day. We stayed with children so this was a big worry, always looking over our shoulders & having to walk on the road instead of the pavement. Regarding the hotel itself, upon arrival we saw that the 3 stars on the Hotel sign were covered up, obviously they are not allowed to say they are 3 stars, because they clearly are not. The one good thing about this hotel was the man at reception who was very friendly. The room itself was in a pretty bad state. Definitely not cleaned to a high standard. Shower head disgusting, tiles hanging off, window handles missing, various power outlets not working, fridge not working, TV not working. At least the bed covers were clean & beds quite comfortable. We noticed that it is not possible to book a room directly on the City Hotel West website. When you try it says 'Hotel is not active'. That was a concern to us after we had already booked via a 3rd party. I emailed the hotel but never received a reply so I finally called them to confirm our booking. There is obviously a reason that bookings cannot be taken on their website. To conclude, the hotel cannot do anything about the location, but they can & should do something about the maintenance of the rooms. Many things do not work & they are not very clean at all. 100% advise against staying here
Simon
Stayed in Sep 2023
Other
1.0/5
Posted on Sep 22, 2023
Booked and paid for a quadruple room. My room had two single beds pushed together. My room absolutely stank of stale smoke. It had a fridge which would have been good if it worked. Constant noise all night. It’s in a rough part of town but I knew that already. The pictures aren’t of this hotel! Very dirty. Ended up checking out early and going home.
Axel
Stayed in Sep 2023
Other
2.0/5
Posted on Sep 18, 2023
Very competitive rates but no bargain. You definitely get what u pay for. On weekends sometimes in summertime there are extremely noisy block parties with thousands of people and DJs and bands. No way to sleep before 2 or 3 am. But maybe you wanna go down and join! Rooms missing even basic standards.
Wahidullah
Stayed in Sep 2023
Family
3.0/5
Posted on Sep 18, 2023
The customer service was good
Michael
Stayed in Oct 2023
Other
1.0/5
Posted on Oct 23, 2023
First impression was an extremely strong smell of cigarette smoke. After I aired the room, I saw a stain under the sheet at the foot end and some ash on the sheet. There were only paper towels, no bath towel, no kettle and certainly no welcome bottle of sparkling water. Later I saw that drinks were for sale on the ground floor. Some of the furniture was broken and had been repaired in a makeshift manner or scribbled on with a permanent marker. Definitely not recommended, even though the staff at reception were very polite.
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Guest User
Stayed in Nov 2022
Other
0 review
1.0/5
Posted on Nov 14, 2022
Unlike what is shown on the hotel's website, the facilities are like a dump, dirty, dirty towels and bed linen, located in a ************ and drug trafficking area. The photos shown on the hotel website ARE NOT OF the City Hotel West Frankfurt, located at Moselstrasse 35, Bahnhofsviertel, 60329 Frankfurt. Therefore, be very careful!!!
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Guest User
Stayed in Nov 2021
Other
0 review
5.0/5
Outstanding
Posted on Nov 15, 2021
From the first moment you set foot in the hotel you know that you will never forget it and that this trip to Frankfurt is going to be special. I try to explain it in several points, although I will always fall short: • You forget about COVID-19. On the plane we were a little scared by COVID... but as soon as we left the suitcase in the room, the truth is that it was never a concern for us again. • Collaborative initiatives. A while ago I was in a hotel where they left you a book and, encouraging selfless collaboration, they asked you to leave something for the next clients in return. They do the same here, and on top of the radiator they left us a pair of sports socks. It's a shame they were women's and we were all men, but in any case the additional detail of leaving them there so they would be warm is appreciated. • Exclusive a**osphere. Being surrounded by hostess clubs, erotic clothing stores and ***********, you may think that you are going to find the same thing at the hotel, but that is not the case. You may run into a ********** in the reception hall or hear a lovers' fight, but, at least in our case, all the people we saw doing ***** were on the sidewalk and never inside the hotel. We didn't find any sleeping beggars in the elevator either. • Entertainment proposal. Betting on live-action, from the room you have representations of action, horror, social drama, grotesque and even some pornography by simply opening the curtains. I think it's the first time that I haven't turned on the television for even a second. I couldn't say if there was a remote control or if there was anything about crime in the programming that we didn't see, but it is very likely that there was. • Dermatological care. They opt for cryotherapy trea**ents in their unheated bathrooms. The intense cold of that room helps fight aging and even destroy diseased tissue. Everyone in the room, including a small cockroach that accompanied us in the bathroom, left with enviable skin. • Also, in Frankfurt there is smoking in bars, and you have to keep that in mind! It reminded me a lot of when in Spain you could, and when you got home you had to wash your clothes to get rid of the smell of tobacco. It wasn't necessary here. To avoid the logistical complication of washing clothes in the middle of a trip, the aroma of the best ***** tobacco from the 80s accompanies you in their suites, giving the room an unexpected vintage touch. In short, thank you City Hotel-West. Reinforcing the importance of wanting to keep living is a great first step and a great conclusion to a weekend trip. I know I'm not the only one who, upon returning home on Sunday, hugged his family like he hadn't done in a long time.
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