Hilton Fukuoka Sea Hawk Reviews

Response from Property: Thank you for choosing to stay at our hotel and sharing your detailed review. We are delighted to hear that you were pleasantly surprised by the spaciousness and four king-size beds in the Family Suite. It is our honor to provide a comfortable stay for your family. We are also pleased that the toiletries, double work desks, and fast internet access met your needs. Although the hotel is a bit far from the city center, this also gives it a rare tranquility and beautiful seaside scenery. We were delighted to see you enjoying the view of sea eagles soaring overhead. Thank you again for your stay, and we sincerely look forward to your and your family's next visit!

Response from Property: Dear Mr./Mrs. I‍a‍i‍n‍ ‍i‍n‍ ‍B‍e‍i‍j‍i‍n‍g,Thank you for sharing your feedback following your recent stay with us.We sincerely appreciate you taking the time to let us know about your experience.First and foremost, we regret to learn that the room style you selected did not meet your expectations. We also apologize that the quality of the coffee served in the morning did not meet the standard you anticipated. Your comments are taken very seriously and have been shared with the relevant teams so we can review and improve these aspects.At the same time, we are glad that you were able to enjoy our location by the seaside, which is one of the features many of our guests value.We truly regret that we did not deliver the level of satisfaction you deserved on this occasion. Please know that we remain committed to enhancing our services, and we hope to have another opportunity to provide you with a more positive and memorable stay in the future.

Response from Property: Thank you so much for your positive review! We are delighted to hear that your stay exceeded your expectations. The complimentary shuttle bus for convenient transportation, the attentive service, the clean rooms, and the spacious bathroom are all areas we strive to improve upon. We look forward to your next visit and will continue to provide a comfortable environment and thoughtful service.

Response from Property: Thank you so much for trusting our hotel brand and choosing to stay at our hotel. We are delighted to know that you were satisfied with the clean and quiet environment, the warm service, the delicious buffet, and the room's views of the Taipei Dome and the sea, as well as the convenient transportation. We are also very pleased to hear your positive feedback on the surrounding shopping and dining options. Moving forward, all our staff will continue to dedicate ourselves to providing you with a comfortable space and enjoyable time.

Response from Property: Thank you for your kind review. We’re glad our team could make you feel welcome and that you enjoyed our location near the seaside and the mall. We’d love to host you again on your next visit.

Response from Property: Thank you and your mother for choosing to relax at our hotel and for taking the time to share your valuable experience. We sincerely apologize for the issue of crumpled toilet paper in the first room's bathroom and the half-hour wait for a room change. We also apologize again for the inconvenience caused by the room type and bed assignment not matching your original needs. We are pleased to hear that you were satisfied with our service, the quietness of the room, and the breakfast. Regarding the need for cleaning the room windows, we have noted it and will have it communicated to our housekeeping and cleaning teams to enhance daily inspections and cleaning, striving to ensure that every room is bright and clean. Thank you again for your feedback, and we sincerely hope that you and your mother will have the same relaxing and enjoyable experience when you visit us again.

Response from Property: Thank you very much for sharing your feedback with us regarding the additional charges for our swimming pool and gym facilities. We sincerely apologize for the disappointment and inconvenience this caused during your stay. We understand that such fees can affect the overall guest experience, and we truly appreciate your honest perspective. Please be assured that these charges are utilized to maintain our facilities to the highest standards of safety, cleanliness, and quality. They allow us to provide dedicated staff for your assistance and ensure that all equipment is regularly serviced for our guests' comfort. Your comments are very important to us, and we will share them with our management team as we continuously review our policies to better serve our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.

Response from Property: Thank you for choosing to stay here and taking the time to share your experience. We are delighted that you found the PayPay Dome convenient for watching the game, and we also appreciate your positive feedback on the hotel's services. If you plan to visit again, please let us know your itinerary in advance, and we will be happy to provide you with more convenient transportation information and nearby recommendations. Thank you again for your feedback. We sincerely look forward to your next visit.

Response from Property: Thank you for your stay and review. We apologize that our staff did not provide a satisfactory room description during check-in, which resulted in a less than ideal stay. Please feel free to contact us if you encounter any inconvenience or have any needs during your next visit. We are committed to providing you with an excellent accommodation experience. We sincerely hope to have the opportunity to serve you again, and we welcome your feedback and suggestions. We will continuously improve the luxurious experience exclusively for you.

Response from Property: Thank you so much for choosing to stay at our hotel and for sharing your valuable feedback. We sincerely apologize that the quality of the breakfast, room facilities, and parking fee information did not meet your expectations and caused you any discomfort. We have carefully noted your suggestions and will continue to improve the breakfast menu, review our facilities, and enhance the clarity of relevant information. We also thank you for acknowledging our location and views. We will strive to improve our service quality and hope to provide you with a more comfortable stay next time. We sincerely look forward to your next visit to Fukuoka and choosing to stay at our hotel again.

Response from Property: Thank you for your wonderful review!We're thrilled to hear that you enjoyed our excellent service and the stunning views of the coastline and Fukuoka Tower. While we may be a bit further from the city center, we're glad you found it worth the drive. We hope to welcome you back for another memorable stay!

Response from Property: Thank you so much for choosing our hotel and sharing your experience! We're delighted that you were satisfied with the hotel's location and convenience. It's our greatest wish that you enjoy comfort and convenience during your busy travels. We sincerely look forward to your next visit and wish you a pleasant journey!