Tokyu properties in Fukuoka

When I visited the hotel last year after COVID-19, I chose it as the best place or place to enjoy my first family trip with my parents because of the good kindness and good hotel location and service. However, compared to the time of my visit in January 2025, the concierge and the staff responded less. The staff standing in the concierge but looking only at the counter. Why are they standing at the middle table in front of the automated check-in machine? The customer didn't respond even though they were in front of the concierge. Eventually, I moved. I answered in Japanese, but what is the reaction of the male employee who speaks English until the end? I used it many times before COVID-19, but I don't want to use it if I visit as soon as possible.

The location is super convenient, right next to Hakata Station and Hakata Hankyu. The room felt quite new and was very clean. Disposable amenities are available in the lobby on the first floor, along with complimentary tea bags, ice cream, and drinks.