Pestana Hotel Group properties in Funchal

We stayed in the hotel with group of friends. The experience was really nice — rooms are clean and design are interesting and cozy. You will have breakfast in the other hotel next door and it’s delicious. Also you can use territory of other hotel — there are really nice lounge zone, pool and sea-view. We enjoyed. Only one thing was disturbing — if you want to sleep with open windows it can be really noisy. Because of the buses (going from early morning) and loud people (who were singing and screaming drunk). But if you close the window everything is perfect. Thanks

The hotel is old and the location is very good. We live in the tower and we can see the sunset at night and the sun is shining in the morning. The breakfast room is very good. We ate outside and loved it. There are many varieties of breakfast, and the quality is good. The swimming pool has an outdoor swimming pool, so the bold can swim directly in the sea.

The hotel service is very good, the room is very clean, you can put together a big bed or split it into two single beds, the room is large, although the hotel has a long history, it is well maintained, there are indoor and outdoor swimming pools, and there is snorkeling on the sea. The hotel is built by the sea with beautiful scenery. The lower part of the hotel has one side against the cliff, similar to the Shenkeng Hotel in Songjiang, Shanghai. It is convenient to walk to the city for 15 minutes. There is a bus stop at the door. The breakfast is also very good. The local climate in early February is really pleasant, and the air is very good. It is worth coming again.

The experience in Pestana Ocean Bay was quite pleasant, the collaborators were always very sympathetic and attentive, helped whenever it was necessary, have certainly a team concerned with the guest, careful, in a questionnaire I answered in the middle of my stay, I mentioned that there could be grapes in the buffets (this because my daughter loves them very much, and the grapes were a fruit that had not yet appeared), I made this comment thinking that it would not be read, however, on the day after arrival at the room we had a beautiful grape plate, at that moment, we felt shaved as if we were at home, it was a gesture of care that left us sensitive, are of congratulations That is why and because they actually read the questionnaires, which we often think no one will read and care about what is written there. They have a good organisation, presentation and logistics of everything that involves a stay: meals, animation at the end of the day, excursions/passages, etc. Continuation of excellent work ☺️ thanks.

The hotel is in a great location, next to the Atlantic Ocean and the marina. It is within walking distance from Funchal Square, the cable car station and some attractions. There is a Cristiano Ronaldo Museum next to it, the ticket is 5 euros, and you can visit it for free if you stay in the hotel. The hotel we booked is close to the machine room, and we can hear the roar of the machine at night. It is recommended to book a hotel room near the sea.

Sehr schönes Hotel in toller Lage

The hotel reception upon arrival, specifically during check-in, left a lot to be desired. As it was our first point of contact, we expected a more welcoming service; the staff member was cold, lacked empathy, and had an unfriendly demeanor. However, during the rest of our stay, we were always treated exceptionally well. All the staff were very friendly, helpful, and attentive, both in the restaurant area and by the pools, as well as with other services. The room needs some maintenance, and the buffet menu could be more varied and of better quality. On the other hand, the outdoor facilities are excellent, with superb pools that provide a great experience.

The bathroom facilities are simple, and the deluxe double room has no door. It is inconvenient to dry clothes on the balcony, and the room is too small. The environment and service are good, three meals a day are all inclusive and taste good, and the parking is convenient.

We were very comfortable at the Pestana Grand Hotel. The guests were 60+ , which did not disturb us. The food could be a little more spiced and after a week half-pension it was enough. The mattresses were very soft at first, but I did so well. The internet is very weak, but somehow everywhere on the island, not enough to work m.E.. All in all was but a super relaxing week U d in the evening there was almost always life music (for the older semester:-) )

The staff is friendly, the room is a good size and everything was clean. The room has a mini fridge, slippers and robes. They also provide pool towels. There is a cleaning service everyday and they change all the towels, including the ones for the pool. The bed was not the best as it was quite hard and had a spring mattress. We enjoyed the indoor pool, the jacuzzi and sauna. We haven't tried the outdoor pool as we only spent time there in the evenings. The breakfast was good. I'd come back as it was a nice experience overall.