Luciano Bendi
Great experience at Swissôtel Changbaishan!
The service was incredible from start to finish. We were able to check into our room immediately upon arrival at 11am and were pleasantly surprised with a complimentary upgrade — from a standard queen room to a spacious suite with a separate living area, kitchen, and two bathrooms. A fantastic way to start the trip.
The staff were extremely friendly and responsive, offering almost round-the-clock support via WeChat with very quick replies. The built-in translation feature made communication smooth and easy, which we really appreciated.
The location itself is beautiful. The European-inspired architecture and charming walking street genuinely make it feel like a small Swiss mountain town — aside from the many Chinese restaurants, of course. It’s a very scenic and relaxing environment.
Breakfast offered a great variety of options, including a standard Western/English breakfast along with plenty of Chinese and ASEAN dishes. Something for everyone.
The ski center and slopes are just a short walk away, which is very convenient. Do note that this area mainly offers green and blue runs, the mountain is relatively small and doesn’t have more challenging slopes. It’s perfect for beginners or those looking to practice, but advanced skiers may find it limited.
We arrived toward the end of the season, so the snow was starting to melt. However, the slopes were still very well maintained, smooth and surprisingly free of icy patches.
Ski rentals are available at the ski center. Basic skis and equipment are included free of charge, while gloves and goggles can be rented for a small fee.
After skiing, we visited the spa at Club Med, which was included in the room rate. The facility was surprisingly large, featuring outdoor hot springs (onsen-style pools), saunas, steam rooms, and massage services, the perfect way to unwind after a day on the slopes.
Overall, a very enjoyable stay and a great destination for a relaxed ski getaway.
