Atour Hotel Keketohai

The hotel room was dirty under the bed, and the dryer was also unclean. When I went to the front desk in the morning to ask for wet wipes, they said they didn't have any. The night before, the staff on duty had given me wipes to clean the dryer, but they were gone by morning. It was only after I explained this that the hotel front desk finally provided them.

The room was comfortable, the temperature was just right, and the service was great. I loved the cozy decor in the lobby and the food was delicious!

The hotel is new, and the service is great. The late-night snack was very substantial. Late-night porridge: My apologies, I had two extra bowls! 👍😂

The room's facilities and cleanliness were fine, and there was one charging station. However, it wasn't very safe. During the off-season, I stayed overnight in Keketuhai and strangers opened my room door twice without knocking or getting my permission… The first time was around 7 PM, and the second time was around 11 AM the next day. Both times they said they were cleaning the room, but no honest cleaning staff had any tools or a cleaning cart; they came empty-handed, clearly lying. It was probably renovation workers from the hotel opening the door. I don't know why they opened the door… If they made a mistake, they should have just admitted it and apologized. They even turned off the hallway lights. The picture is from the first incident; they weren't wearing uniforms either, and they were lying through their teeth…

I paid 800 yuan a day for what is arguably the worst Atour hotel in the country. The balcony of my second-floor room was littered with cigarette butts, and there was a camera pointed directly at the room—I have no idea what they were up to. A short receptionist at the front desk was incredibly rude. My card was demagnetized and wouldn't swipe successfully; when I asked for a replacement, he insisted I had just swiped it. A security guard with a southern accent was impatiently giving directions at the parking lot. The bedding caused an allergic reaction on my face after just one night. Breakfast was also the worst Atour I've ever had. The front desk staff were impatient. The only good thing was the cleaning lady and the young man cooking noodles; they were quite friendly. I've never seen a chain hotel lobby with middle-aged men setting up tea tables and chatting—it's truly bizarre. Go stay at a nearby hotel for 300-400 yuan; the quality is about the same.