Shangri-La Fuzhou

This hotel is over two decades old, and it really shows in the outdated layout, room types, furniture, TV, electronic control system, and water system. At check-in, the front desk asked me to scan a QR code to register as a member, claiming future booking discounts. She said she'd take a photo after I finished, but it required filling out a lot of information, which was quite inconvenient. Once I got to my room, the doorbell rang. It was a staff member saying the TV cabinet door wasn't closing properly and she'd found someone to fix it. Shouldn't things be fixed *before* guests check in? I hadn't even reported it. The booking page showed a complimentary self-service afternoon tea. When I went down to the lobby bar, they said everything inside was extra. The 'afternoon tea' turned out to be a staff member in a corner by the entrance, spreading taro paste on two small biscuits. The drinks were just vegetable and fruit-infused water from a dispenser in the front desk corner. You could literally walk across the lobby and stand there to enjoy this so-called self-service afternoon tea. Anyone walking by could take some, so why was it so prominently listed in the booking package? It wasn't exclusive to guests, just a meager offering. It was raining in Fuzhou the day I checked in. The front desk lent me an umbrella, but as the rain got heavier, I discovered it was leaking. It was raining heavily outside and lightly inside, so I ended up getting wet regardless. On the positive side, the gym and swimming pool were decent. However, the slippers were broken. What's bizarre is that I went twice on two different days, used different lockers, and both times the left slipper was broken. A 100% chance of getting a faulty left slipper! Even more interesting, while I was swimming, a 'leader' came to inspect and pointed out some issues. After he left, the staff members muttered amongst themselves, saying things like, 'We've done so well, and he still finds problems,' completely unconcerned about me being there. Honestly, instead of all this superficial effort, the hotel should seriously look at feedback like mine and pay attention to the details. Fuzhou is your founder's hometown, and 'Fuxiang' has lasted twenty years. Where will it be in the next twenty?

I stayed at the Shangri-La for a night during my exhibition visit to Fuzhou, and it was absolutely delightful. The location is incredibly convenient, making travel to and from the museum a breeze. The room was quiet and comfortable, and the bedding was soft and gentle on the skin, allowing me to get a restful night's sleep after a long day. The service was attentive and the environment was elegant, making it an excellent choice for anyone visiting the Fuzhou Museum.

Huge thanks to this hotel for their excellent service! The staff were patient and meticulous, the room was clean and tidy, and the breakfast was delicious. I was very satisfied with this stay. It was a great experience, especially since I was traveling with kids and our schedule was unpredictable. They even kindly offered a complimentary late check-out, which was incredibly thoughtful. ❤️ I'll definitely be back!

Although the Shangri-La Hotel Fuzhou has been open for many years, it is exceptionally well-maintained. The public areas, corridors, and rooms are all spotless, with no signs of wear or an outdated smell. The entire hotel still carries that distinctive Shangri-La fragrance. Every detail in the room is meticulously cared for! Its elegant and upscale ambiance remains captivating. The TV is large, high-definition, and even has a rewind function, which is quite rare for international brand hotels. The bedding and furniture are very comfortable, and the bathroom is spacious and well-appointed! The swimming pool and gym are large, and the water temperature is perfect! Regarding dining, the Horizon Club's offerings are truly excellent, especially breakfast. Many of the à la carte options are delicious. I had planned to try the Chinese restaurant, Rongfu, but the generous breakfast each day filled me up so much that I couldn't make room for other dining options. All the staff do a fantastic job. The housekeeping aunties diligently clean the rooms every day, and the ladies at the Horizon Club are warm, attentive, and professional! Special mention goes to Cindy Weng, who approaches her work with passion every day, providing the most thoughtful service to guests! On our second day, we had to leave early for another city and didn't return until almost midnight. As the taxi approached, seeing the Shangri-La Hotel lit up brightly gave me a sudden sense of warmth. I knew that as soon as I stepped inside, the day's fatigue and the unease of being in a strange city late at night would instantly disappear. The Shangri-La Hotel's style is unique: noble, elegant, warm, meticulous, and thoughtful! Yes, for me, Shangri-La represents warmth!

The hotel's Guest Relations Officers (GROs) were professional and attentive. They were efficient, warm, and polite, always promptly addressing any needs. From Cynthia's proactive arrangements before check-in to Annie's follow-up call after departure, the entire experience with the Guest Services department was comfortable and the meticulous service made for a very satisfying overall stay.

Excellent location! You can watch the flag-raising ceremony at Wuyi Square directly from your room. The breakfast is also very good, quite consistent for Fuzhou. The front desk service was great too.

My overall stay at the Shangri-La Fuzhou was excellent. The room was spacious and bright, and the facilities were comprehensive, making for a very comfortable stay. There was a minor issue during my stay, but the staff handled it promptly and sincerely after I contacted them, resolving the problem perfectly. The service was very responsible, and I would definitely recommend it.

Annie arranged the room for us in advance, and Michelle even provided snacks and fruit. The room was very comfortable and the city view was fantastic. It was also very quiet, which was a plus.

Our housekeeper Annie contacted us in advance to arrange the room, and the service response was very prompt. Cecilia offered a complimentary breakfast, and Cynthia helped us with a quick check-out. It was a great experience overall, and the room was quite comfortable. Our needs were generally met, and the location is excellent, making it very convenient for getting around.