Metcourt Inn, Gaborone

Despite having pre-booked and fully paid for 13 rooms, the reservation confirmation process took over one hour, demonstrating significant deficiencies in reservation management and operational efficiency. Furthermore, 7 twin rooms were reserved and paid for in advance; however, upon arrival, we were informed that no twin rooms were available and were instead directed to use double rooms, without prior notice, consent, or reasonable explanation. This constitutes a failure to honor confirmed reservation terms. Overall, the service attitude and professionalism of the reception staff were far below acceptable hospitality standards.

I was given a 3/4 bed instead of a standard double base bed. The bed had no proper bedding with just a sheet and a bed cover no mattress cover. Service was second hand, it were if I was asking for a favor when I requested for a double bed

The outside environment is okay. I had made a mid on my booking dates and when I decided to change the dates it was so disappointing that I couldn’t or get a refund which made me get put off by this app and this isn’t the first time I’m having such an experience….. Poor app service even when the hotel had changed the dates for me and requested that the agent refunds me 😡🙄😡

Very clean staff welcoming very secure

I received average service all in all.

It started with bad impressions, that reception could not find my booking, even I prepaid in full and received email confirmation with booking number. 3 first days, bad wifi, or said no wifi indeed. Reception said nothing. Aircon is very loudly, its sound like turbo all time, on the first night I turned off aircon because could not sleep. Only 1 that I like is having breakfast at Grand Palm, but this is not good for traveler who has no car.

Outdated and in need of a facelift; Calling this a resort is a big stretch with it's limited dining, no onsite store, old pool, etc. The rooms look fine, but nothing works well: many lights burned out, tub doesn't drain, A/C works infrequently,Extremely Limited Room Service, and safe is permanently locked by some past guest (staff could not even unlock it). The front desk tried to be helpful, and that is its strong point

I had a bad experience with check in, they made me wait 2 hrs to check in, no complimentary drink, no apology from the hotel, they could not find the booking but to find it and a alternative solution took more than 2 hrs. i booked a room with twin beds for my mum and me but they gave us a double bed at the end of it. Overall experience was not wonderful