Motel 6 Gaithersburg, DC - Washington

No shampoo. Ghetto people knocking on your door in the middle of the night. Cleaning lady barges into the room before checkout.

front desk is not friendly, they need some training how to smile

Didn’t have a remote control in the room and roaches in the room 

The staff allowed us to check in an hour early, which was appreciated. (We were in town for a lacrosse tournament.) the toilet was dirty. The shower peeling.

The rooms had a very unpleasant odor, and the overall guest experience was disappointing. The Wi-Fi connection was poor, and I found the front office staff to be rude and lacking basic customer service skills. During my stay, one staff member abruptly ended a phone call while I was inquiring about a late checkout, and another called back in a manner that I perceived as intimidating and unprofessional. This was by far the worst experience I have had with any hotel property. As a result, I decided to move to the same hotel brand in Germantown, where the staff have been courteous, professional, and attentive to guests' needs. I hope the management of this property will invest more in staff training and guest relations to improve the experience for future guests.

Should have known when I walked into the lobby and the staff was behind bullet proof glass. Checked out immediately after checking in. Hotel was filthy and smelled like cigarettes. Didn’t stay long enough to look for roaches or bed bugs but I wouldn’t be shocked if they were there. Pictures shown are not even close to what the hotel actually looks like.

Room was clean. The bathtub appeared to be newer, but there wasn't a rubber mat, nor anything stuck to the bottom of the tub to keep people from slipping, sliding and falling. I fell once while trying to bend over to get the soap for washing and then again while I was hanging onto the handicap bar and trying to turn around to get rinsed off. We put a towel on the tub floor to keep from slipping. I informed the front desk when I checked out.

Worst bed ever. Springs come through the mattress. Bed is not secure. 2 outlets! Can't get toilet paper or clean sheets.

The staff was wonderful. The amenities were there. The property is under construction. The backside is on a railroad track, & it was not the cleanest by a stretch/ all around the property. The room was clean.