Sleep Inn & Suites Galveston Island

The lobby has an awful mildew smell. The showers are run down. The rooms still look dirty and the view is horrible.

There is a strange odor when you walk in the lobby. Everything was clean enough but there was a random hole in the wall in front of the elevators on the first floor. The breakfast was a typical continental breakfast. The trip website says indoor pool but it's outside. I didn't see any fitness room. The tub had areas of caulk that was missing. But overall I did enjoy my stay.

The property was in a good location near the beach, Moody Gardens, and Palm Beach. Food places were nearby, as well. The hotel was clean on the outside and had safe parking. It was like the only hotel in the area. The room was spacious- we had a king room. The only complaint I had was that my room was never cleaned during my entire stay- I stayed there for three nights. The front desk receptionist was friendly about it, stating the owner had health issues and the housekeeper was working long hours. Then she indicated housekeeping was short-staffed, which is why the room wasn't clean during my stay. I was provided with extra towels for the room each day. If I were given a vacuum cleaner, I would have vacuumed the floor myself, but come on, I was on vacation. There were only a few guests there at the hotel during my stay, and it appeared my family had the entire floor to ourselves on the fourth floor, except for one night. People don't know about the area because it seems to have a limited number of guests, from my observation. Either way, I would recommend the hotel.

Very clean and staff was very professional. Refrigerator in room was supposed to be energy efficient, which means it doesnt work and food we had went bad cause it didnt work. Asked front desk about it and was told thats just how they work, if nothings in them they are warm inside. We out drinks and food inside and never got cold. Asked for replacement and did not get one.

Charged more then what its worth. Honestly wasn't horrible but the beds were hard and the sheets were worn the room was nice besides that the breakfast was severely lacking stood in line for over 20 mins trying to get a waffle one was broken the other option was cereal or a muffin. But besides that every staff member was very helpful and kind.

I’m glad we just stayed one night. First off I read reviews after paying for 1 night and boy are the reviews correct. Horrible staff and smelled very bad in the hallways. And the floors in the room looked like it has not been mopped . Once I got there to check in , I had to wait 15 minutes just to be seen and asked what i needed. Never been to a hotel lobby with staff that take forever. Now I know to read reviews before paying. I’ll never stay here again.