Our stay was extremely disappointing. Upon arrival, we discovered the elevators were out of service, forcing us to carry our luggage up and down multiple flights of stairs. This was never communicated before our arrival.
When we entered our room, we were immediately hit with a strong mold and mildew odor. There were several large industrial fans running throughout the hallways, leading us to believe the property may have experienced flooding or water damage. The front desk initially sent someone to spray the vents, but instead of fixing the issue, the room simply smelled like peaches mixed with mold and mildew.
Later, the night manager came to our room, agreed the odor was unacceptable, and offered us reward points or the option to move to another room, which would have required hauling all of our belongings up and down even more stairs because the elevators still weren’t working. Neither option addressed the actual problem.
The hotel should never have continued accepting reservations while these conditions existed. Guests should have been notified in advance or relocated to another beachfront property. Based on the strong mold and mildew odor throughout our stay, I genuinely believe the property should be inspected by the local health department.
We will not be staying here again, and unfortunately cannot recommend this hotel to others.
