It's states in the room if looking for a place to smoke,ask a member of staff to assign you to a designated area.we went down to reception and ask,the girl clearly said there was no such thing,you can't smoke on premises. Our 3rd day there were ask a staff member same question and directed us to the smoking area,we requested a late check out,which was agreed before we left.and then was told there nothing stating this on our computer when we where there booked in. So I had to prove it through my email that we where allowed a late check out. Also we asked for two bowls for our room and glasses,was told by reception they didn't have any only glasses. We said ok,drop to room. When the locket staff member called to our room unaware that they told us they had no bowls..we asked him can he gets us bowls,he said that's no problem and got them. So it's only the receptionist that was the biggest problem. Also when we were booked for late check out the day we where going the receptionist kept ringing our phone to get us put of the room.and had to tell her we rang down last night and asked the night staff to make note so we wouldn't be interrupted by phone class to get out of the room. They kept ringing until we answered,.and had to explain everything again. So when we where leaving to go down the lift with our bags, they turned of the card so we couldn't use it. Even though we made it clear we had a late check out. Felt like the receptionist had a problem with us. I can't understand and it was unpleasant,because you have to walk past them coming into the hotel.
