Urba Hotel (Nanmenkou Bubugaostore, Ganzhou City) Reviews

Response from Property: 尊敬的賓客: 您好！非常感謝您入住酒店並給予的評價，酒店每一個 板塊都在不斷 努力，要求更加精細、及時的服務每一位到店賓客，很高興看到您對我們工作的認可， 我們懷揣着您的這份信任，將不斷進取時刻準備着給每一位賓客帶來優質的服務，期待 您的再次光臨！

Response from Property: 親愛的生活讚美家，感謝您留下這枚閃亮的英文小星星✨。"good"雖短，卻像贛江傍晚的一縷浮光，讓我們看見您眼裡的笑意。柏納願永遠做您旅途中的那個恰到好處的歎號，期待下次相遇時，能為您續寫更動人的驚歎詩篇。順頌時綏。

Response from Property: Dear Convenient Living Lover: Thank you for painting a rainbow for the hotel with your "convenient location" and letting the robot's food delivery route be filled with the fragrance of starlight. ✨ The receptionist, upon hearing the compliment of "kind and patient," weaves the sunset into every greeting~ I'll always reserve the window overlooking the food court for you, and even the breeze carries the sweet scent of discount coupons🌆 I look forward to seeing you next time, and having the robot use its robotic arm to make a heart-shaped WiFi signal for you~ Sincerely, Hotel Account Manager

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel. We sincerely apologize for any unpleasant experience you may have during your stay. Your feedback is very important to us, and we will verify and improve upon each issue to provide better service to every guest. **Regarding Location and Surrounding Amenities:** We sincerely apologize for the inconvenience caused by the unclear location description. The hotel is actually located near the Nanmenkou commercial area, about a 5-minute walk from the Bubugao store. Nearby dining options are mainly snacks and convenience stores. We will now more clearly indicate the location details in our platform messages and optimize our guidance to avoid misunderstandings. **Regarding Front Desk Service and Communication:** The failure to proactively provide the WiFi password and the delayed answering of phone calls revealed oversights in our service process. We have strengthened the training of our front desk team, requiring them to proactively provide service information and ensure their phones are reachable. Regarding the issue of extending your stay, we sincerely apologize for the inability to cancel due to automatic system confirmation. We have now optimized our order processing process and will be more respectful of guests' wishes and confirm their needs in advance in the future. **Regarding Room Cleaning and Privacy:** We take the situation of your room being mistakenly cleaned before check-out very seriously. Upon investigation, it was found that the issue stemmed from the cleaning staff's failure to strictly verify room status. We have taken this matter seriously and improved our check-out inspection process to ensure guest privacy and property safety. We apologize again for this incident and promise that it will not happen again. **Regarding breakfast quality:** We are deeply ashamed of the issues you raised regarding the portion size and taste of the breakfast. We have held an emergency meeting with the catering team and will adjust the menu structure, optimize production standards (such as reducing oil and sweetness), and strictly supervise the quality of the food to strive to replicate the breakfast experience described in genuine positive reviews. To express our apologies, we have contacted you via private message.

Response from Property: ⭐Early check-in, late check-out, free parking, free laundry⭐Dear guests: Hello! Thank you very much for your support and recognition of the hotel. The hotel is committed to creating a good accommodation environment for every guest. The hotel lobby has self-service tea and drinks. If you need help during your stay, you can call the front desk at 8888. Everything we do is to bring a different experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and look forward to your next visit!

Response from Property: ⭐Early check-in, late check-out, free parking, free laundry⭐Dear guests: Hello! Thank you very much for your support and recognition of the hotel. The hotel is committed to creating a good accommodation environment for every guest. The hotel lobby has self-service tea and drinks. If you need help during your stay, you can call the front desk at 8888. Everything we do is to bring a different experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and look forward to your next visit!

Response from Property: Dear Guest, Thank you for staying at Ganzhou Baina Hotel and for promptly pointing out our errors and shortcomings. We sincerely apologize for affecting your stay. We understand that you booked a Deluxe Twin Room at a lower price during our promotional period that day. The front desk proactively upgraded you to a King Room free of charge based on your needs. This upgrade is not based on price; as our hotel is relatively small, we adjust prices daily based on occupancy. Normally, there's a price difference of about 10 yuan between a Twin Room and a King Room. The two room types are the same size, the only difference being the number of beds. The price you saw the next day should have been the original price. This further contradicts any claim of a downgrade. We have also confirmed with the front desk that the staff on duty that day did not receive any request from you to extend your stay without requiring housekeeping. Regarding the parking issue, the hotel's parking spaces are available because our hotel is located within a residential area in the city center, and the entrance and exit are the same. It seems there shouldn't be a problem as you described, with so many vehicles entering and exiting the area; other drivers would surely have raised this issue as well. However, we sincerely apologize for the unpleasant experience this caused you. Also, we are truly sorry that the front desk staff failed to verify your order and were unable to provide it to you in the morning. We will strengthen the training of our front desk staff. We apologize again! We hope you will feel our efforts and progress during your next stay. Welcome back, and we wish you a pleasant stay.

Response from Property: Hello! Thank you very much for staying at the hotel and giving us your comments. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!

Response from Property: Dear guest: Hello! Thank you very much for staying at our Bona Hotel and giving us a good review. The hotel is located at No. 14 Huancheng Road, in the center of Ganzhou Old Town, with convenient transportation, shopping and dining around it. It is only a 5-minute walk from BBK. The aunt in charge of sanitation and cleaning is an old employee of our hotel. They have undergone professional training and are committed to providing guests with better and higher-quality services! Whether it is hygiene or service, our front desk staff and logistics aunt will do their best to solve it for you and ensure that you feel comfortable and happy during your stay in the hotel. Thank you for your comments, we hope to always be with you and look forward to your next stay

Response from Property: 親愛的四時同遊人，感謝您為柏納描繪這幅温馨的全家出行圖景。當您提及"兩張1.5米床"的巧思時，我們的客房管家正在調試親子房型的夜燈亮度；説起步行可達的古蹟，前台姑娘已為您備好手繪版《巷陌尋味指南》。贛江的風記得您流連灶仔巷的身影，衞府裏的晨光會替我們珍藏這份相遇。期待在某個橙黃橘綠的時節，再為您留一窗看得見古城牆的晨昏。順頌秋祺。

Response from Property: 親愛的朋友：您如春風般和煦的讚許，將"温暖體驗"的細碎星光，輕輕綴在柏納的每個角落。前台姑娘們的笑靨如梔子花開，機器人送餐的科技韻律，連同贛州美食的煙火氣，共同織就了這段難忘的旅程。您帶走的小禮物裏，藏着我們未説盡的祝福。待音樂節的餘韻未散時，願繼續以簡約不簡單的誠意，候您歸來細品這座城的晨昏。柏納始終在此，靜候與您共寫下一曲"且停且歌"的旅途詩篇。

Response from Property: 親愛的朋友：您如晨露般晶瑩的讚許，將"便捷與舒適"的旅居體驗，温柔點綴在柏納的服務畫卷中。您提及的區位優勢與潔凈環境，宛若院角綻放的薔薇，見證着我們為您雕琢的悠然時光。關於設施的建議，我們已納入品質升級計劃中。待梧桐葉落時，願以更臻完美的姿態，邀您重遊這座城的繁華與詩意。柏納始終在此，靜候與您續寫下一段"悦享於心"的美好故事。

Response from Property: 尊敬的賓客，非常抱歉此次入住讓您對贛州及酒店都倍感失望，更打消了您再來贛州的想法，我們深感愧疚與自責。 您自駕萬餘公里、途經數十城始終未給差評，卻在贛州這一站因我們的問題留下負面體驗，尤其設施上房間陰暗無採光、淋浴設施鬆動、水龍頭歪斜、電梯地毯油污、床品破損、插座接觸不良等問題，完全是我們管理與服務的失職，沒有任何藉口。 目前我們已立刻核查並整改：前台服務流程全面優化，對房間設施（床品、插座、衞浴、水龍頭）逐一檢修更換，電梯地毯徹底清洗更換，同時排查所有客房採光問題並針對性調整。 您的反饋是我們最警醒的鞭策，再次向您致以最誠摯的歉意，若有機會，盼能彌補過錯，重新讓您感受贛州的温度與酒店的改進。

Response from Property: 親愛的音樂追夢人，感謝您用"奈斯"與"好大一張床"為我們譜寫出這方天地的温暖樂章。您深夜歸來時那盞等候的燈光，是我們對旅人最温柔的守候。期待在下一個音符躍動的季節，能再次為您敞開這方舒適居所，讓貼心的服務與豐盛早餐繼續伴您徜徉贛州。願您往後的每一段音樂之旅，都能邂逅這樣令人會心一笑的停留。