Westgate Smoky Mountain Resort & Spa

Room was clean and love the scenery outside although we where first floor..

clean and tidy

When having this listing on *******, it should clearly say that waterpark is not included with the resort. It’s very misleading. So you make reservations because you want to take your kids to a waterpark and turn around and have to spend additional money for waterpark tickets.

Kids and adults had a great time celebrating the 4th of July I think it should be mentioned clearly in the ad that the indoor water park is not included in the stay. We did end up paying the extra and didn’t really feel it was worth it. Maybe in the winter it would be tho.

The resort property is nice with good outdoor pools and amenties. However, I was disappointed in the room we got at the high price point. It was well decorated with modern amenities but small. The ceiling were very low which made me duck past fans, it was also a tad dusty. It gave minor claustrophobic feels. The worst part was the complete lack of any view, it had one small window which was completely blocked by trees. We drove 10+ hours for a mountain resort and it felt like we got the closet of rooms. Rose was not super friendly at check in. They told me this was a non smoking property but people were smoking at all trams stops. People were smoking in the unit next to us and left cups of cigarettes butts around. The views around the resort are great.

The property cleaning needed improvement there a blood spot on my bed linen and food on utensil the shower area was dusty

Before booking check and see what all is included. We were under impression waterpark included, it was not! They are not flexible in any way, the staff half wonderful, the other half rude and useless. The room was excellent. No communication or signage on main road to direct you to entrance. The waterpark closes at 7 pm not 11. They gave us no information about anything on property!

If the Waterpark was included and not charge extra it would be a great place to stay in every family vacation.

The property was between Pigeon Forge and Gatlinburg, along a forested hillside. It was nice to feel remote but only a few miles for restaurants & shopping.