Melia Genova Reviews

Response from Property: Gentile Ospite, La ringraziamo sinceramente per aver condiviso un commento così positivo. Siamo lieti di sapere che abbia apprezzato la bellezza dell’edificio, la cordialità del nostro personale e la qualità della colazione. Ci fa inoltre molto piacere che abbia trovato la camera silenziosa e ben predisposta al riposo, con letti particolarmente confortevoli. Sapere che avete dormito benissimo e trascorso un soggiorno fantastico rappresenta per noi la soddisfazione più grande. Saremo lieti di accoglierLa nuovamente in futuro per offrirLe un’altra piacevole esperienza.Cordiali saluti Gianluca Meucci Guest Experience

Response from Property: Gentile Ospite, La ringraziamo per aver condiviso la Sua esperienza. Ci dispiace sinceramente che i costi aggiuntivi per piscina, parcheggio e minibar abbiano inciso negativamente sulla Sua percezione del soggiorno. Il Suo riscontro è per noi molto importante e sarà tenuto in seria considerazione per migliorare l’esperienza complessiva. La ringraziamo inoltre per aver riconosciuto la dedizione e la professionalità del nostro personale.Cordiali saluti Gianluca Meucci

Response from Property: Gentile Sig.ra Casey, La ringraziamo sinceramente per aver condiviso un ricordo così significativo del Suo soggiorno. Siamo profondamente onorati che il nostro hotel abbia fatto da cornice a un momento tanto speciale come il vostro fidanzamento. Ci fa molto piacere sapere che abbia apprezzato l’atmosfera moderna e interessante della struttura, l’ampiezza delle camere e la cordialità del personale in reception. La Sua raccomandazione e il desiderio di tornare rappresentano per noi il riconoscimento più prezioso. Saremo lieti di accoglierVi nuovamente in futuro.Cordialmente Gianluca Meucci

Response from Property: Dear Tanit,Thank you very much for taking the time to share such a kind and detailed review. We are delighted to know that you enjoyed a pleasant stay and appreciated the cleanliness, comfort, soundproofing, and thoughtful design of our hotel.It is especially rewarding to hear your positive feedback about our team. Providing professional, attentive, and welcoming service is extremely important to us, and your comments truly motivate our staff.We are also glad that our location, facilities, and overall atmosphere contributed to a relaxing and safe experience for you and your family.Thank you for choosing our hotel. We sincerely hope to welcome you back again in the near future.Kind regards,Francesca PeterlongoGuest Experience Manager

Response from Property: Dear Mark,thank you for your visit and nice review! We're pleased to know that you appreciated our location and the professionalism of our Team.See you soon!Best regards,Guest Experience Team

Response from Property: Dear Guest, We sincerely thank you for sharing your thoughtful review. We're delighted to hear that you enjoyed the property's classic and charming atmosphere, which contributes to making your stay distinctive and enjoyable. We're also delighted that the central location was convenient for visiting the city's main attractions. Your recognition is a significant encouragement for us. We look forward to welcoming you again on your next visit. Kind regards, Gianluca Meucci, Guest Experience

Response from Property: Dear Guest, We sincerely thank you for sharing such a flattering review. We are delighted that you appreciated the excellence of our facilities, the attention to detail in the furnishings, and the hotel's strategic location. Receiving your recommendation and knowing that you consider us among the best five-star hotels in the area is a great honor for us. We hope to welcome you again for another equally pleasant stay. Kind regards, Gianluca Meucci, Guest Experience

Response from Property: Dear Fensehema,Thank you for your kind words — we’re glad you enjoyed your stay and appreciated the room, location, and breakfast.Regarding the swimming pool, we apologize if the charge wasn’t clearly communicated. It does require a reservation and carries an extra fee, and we’ll make sure this information is more visible moving forward.We hope to welcome you again soon.Warm regards,Francesca PeterlongoGuest Experience Manager

Response from Property: Dear Alina,Thank you so much for your kind words! We're thrilled to hear you loved the spa area — it's one of our favorite spaces too.We hope to welcome you back soon for another relaxing stay!Warm regards,Francesca PeterlongoGuest Experience Manager

Response from Property: Dear 6gezi,Thank you for your kind comment! We’re delighted you enjoyed the recommended restaurant and appreciated our front desk’s reservation service — we’re always happy to assist in making your stay even more enjoyable.Warm regards,Francesca PeterlongoGuest Experience Manager

Response from Property: Dear Guest, We sincerely thank you for choosing our hotel and for sharing your appreciation. We are delighted to hear that you found the property very beautiful and that the service met your expectations. Your recognition is a significant encouragement for our entire team to maintain high standards of hospitality. We look forward to welcoming you again on your next stay. Kind regards, Gianluca Meucci Guest Experience

Response from Property: Dear TheRealMamamiya,thank you for your stay and wonderful review!Hoping to have soon a new possibility to welcome you back!Best regards,Guest Experience Team

Response from Property: Dear Shuijingjing,thank you for your visit and feedback!Best regards,Guest Experience Team