Windmill Upon Hills Premier Suites by QHome

This was, without a doubt, one of the worst accommodation experiences I’ve ever had. The problems started immediately after check-in. The hotel had misrepresented the bedding configuration in the listing. I contacted the property directly to have the issue resolved, but my messages were completely ignored. It wasn’t until I escalated the matter to Trip.com Customer Service that anyone started paying attention. Unfortunately, nothing was resolved on the first day of our stay. We were a family traveling with elderly parents and children, and because the promised bedding was not available, some of my family members had no choice but to sleep on the floor using futons. The hotel admitted they had an extra mattress but claimed they didn’t have enough staff to deliver it until the following day. This was a 2-night stay, so we effectively lost half of our stay because of their poor service. The next day, they finally delivered the mattress—but instead of bringing it into the room or informing us, they simply left it in the corridor. We had to move it ourselves. To make matters worse, there were no bedsheets, pillowcases, or blanket covers provided. Yet another problem that required chasing the hotel. The poor service didn’t end after checkout. We followed the proper procedure to request the return of our security deposit, but once again, the hotel disappeared. More than 24 hours passed without any response, and I had to involve Trip.com Customer Service yet again to get the matter followed up. The only bright spot throughout this entire experience was the outstanding support from Trip.com Customer Service. They were responsive, professional, and genuinely tried their best to help. Without their assistance, this family trip would have been completely ruined. I chose this Airbnb-style accommodation because it seemed suitable for a family gathering with elderly family members and young children. Instead, it turned into a stressful and frustrating experience from start to finish. My advice: Avoid this property if you value honesty, communication, and basic customer service. There are plenty of better options available. This accommodation was untrustworthy, poorly managed, and completely unprepared to handle guests. I would never stay here again, nor would I recommend it to anyone.

I am disappointed with my stay at this Airbnb. There was a really really really bad smell coming from the bathroom in Room 1, and even the window closed, the smell was still there. Every time the bathroom door was opened, the odor would spread into the room and make the whole area smell bad. The water heater was also inconsistent and would suddenly turn cold while showering, caused a lot of inconvenience. Besides, the bedsheets and the overall environment were quite dirty and dusty, seemed like no cleaning at all. These issues really affected my overall experience.

Excellent hotel with well-maintained rooms and great service. The staff are polite and responsive, and the location is very convenient. Highly recommended for both short and long stays.

Apartment looks acceptable but no wifi access for watching TV. Customer service is adequate with rather slow response—no response till the last minute before we try to check-in.

The quality of apartment overall is acceptable. Good location, many parking lots Just the deposit need to remind the owner few times only manage to get it, felt very tired.

The condo is dual key (A & B) which can accommodate few families but the cleanliness is quite poor. Condo B smells like 'garlic' once you get inside, the toilet is very basic, only provide shower gel & shampoo and does not provide other toiletries, lucky we have bring our own. Condo A the water heater is not working. Although there have 6 lifts but need to wait for long time. It is very convenient to walk to the shop & restaurants area.

We had such a pleasant stay in Genting! The house was very spacious and comfortable for our family. Check-in was smooth and hassle-free. Facilities were great — especially the swimming pool which the kids enjoyed so much! The best part for us was the beautiful garden right in front of the house. It made the whole stay feel peaceful and refreshing. Definitely a place we would come back to!

Great for families. Check-in is easy with clear instructions. Rooms are of good size. Gym and swimming pool are located at top most floors with Genting Highland view. A lot of food options nearby. Will repeat booking.

The apartment was sufficient for our family of 7. The amenities provided is also sufficient. However, the checking in procedure was a bit inefficient. The host could have contacted/WhatsApp me earlier and let me know how exactly to check-in. Rather than I was sent here and there by the people at the hotel. Another thing, the apartment is on the 10th floor, so I can hear the cars ramming along the road. It was very2 noisy all night.