This trip was a big family vacation, so we wanted to stay close to each other for convenience. At first, we thought it was a hotel group with multiple units on the same floor of this building. We originally thought it was a serviced apartment. It turned out to be a 'bnb,' and we only have ourselves to blame for not doing our homework. But unfortunately, it's a company that bought multiple different types of rooms across different buildings (a total of 4 buildings). If it were just one family staying, it wouldn't be a big problem. But for over 10 of us, we had told the 'bnb' in advance that we hoped to be arranged nearby. Upon arrival, we were told it wasn't possible, and we were even split into 2 different buildings. When we arrived, we didn't know how to check in, and the bnb hadn't contacted us either. We went to the mall's information desk, and they told us to call the bnb. When we finally reached the B&B, we had to take photos of our IDs and send them, which initially made us suspect we were being scammed. The whole check-in process was a bit complicated (and self-service 🤣).
However, the building is new, and the room furnishings are relatively new and complete. Not all room types are the same; we booked 2-bedroom and 3-bedroom units. One of them had a jacuzzi, which the kids were thrilled to see. But unfortunately, the 'jacuzzi' we were promised was broken and had no hot water. In a cool place like Genting, playing in a jacuzzi (with cold water) was a no-go, so we eventually gave up 🫣😂 (Another night, they arranged another room for us, claiming the jacuzzi worked and indeed had hot water, but by the time we checked in, there was already a huge tub of water, and it would have taken two or three hours to drain it, so we gave up on that too 😅).
The location of these B&Bs is a 20-minute walk from the Genting hotels/casino (we are relatively young and walk faster). For seniors, walking to Genting is not recommended, as it's a bit strenuous (the return trip is manageable).
There was also a small incident: upon check-in, we were informed that our check-out day was the annual electricity inspection day, so there would be a power outage. There would be no electricity from 8 AM that morning. To avoid being in a room without power or in the elevator, we had to leave before 8 AM. Luckily, we could reach the lobby before the elevators stopped working (we asked a security guard, and he said the elevators would be out for about an hour and a half).
Overall, the experience was average. I'm not sure if multiple staff members were contacting us via WhatsApp; some had good attitudes, but others were quite rude.
Original TextTranslation provided by AI
