Swiss-Garden Hotel & Residences, Genting Highlands

My husband suggested this place for our 33rd marriage anniversary and I'm thankful that we came for our 4 nights stay here! We stayed at the Deluxe King Room. Firstly the immediate response with an official/personal email from the GM Mr Tony Teh acknowledging our booking and asking if we needed anything - this is exceptional and personal which gives us such warm feelings even before we started our stay! We forgot to notify in advance about our anniversary, yet upon check in, Mr Hykal who attended to us assured us that he would check about the matter. And just happened Ms Lynn who is the Public Relations in charge was at the Front Office received what I shared and she purposely made a special effort in making the special arrangements upon seeing my email reply to their GM. We chose the Sky Cafe to have our anniversary dinner - The special decorations done in the room (as a surprise to my husband) and the special table set-up for our dinner with a special discount for our anniversary dinner. On top of it the Chef Mr Phyo personally blessed us with his special-bake chocolate cake! The GM personally came up to the Sky Cafe to meet with us, such warmth and kindness! Upon arrival as we were lazy to go out, we ordered room service and the nasi goreng was super yummy! The daily breakfast is amazing - food is delicious (had the chance to chat with the Chef Shahrul), with different spreads throughout our four days. All the staff in the Breakfast place are exceptionally friendly, polite, helpful and always with smiles! These are the personnel that I managed to get their names - At the Front Office, Mr Hykal and Mr Sharul were the first who attended to us with the rest who were very helpful to our enquiries as well: Sofy, Najwa & Syirah. A special shout-out to the Housekeeping team under the leadership of Mr Hafis - who did such a great job in making such special decorations in the room! The Sky Cafe Team who served us during our anniversary dinner - Mr Azrael, Ms Fazlin and Chef Mr Phyo. And the Restaurant great team inside the kitchen and outside the restaurant area under the Manager (I can't recall his name) who were very attentive! Ohh, the night views of Genting Hilltop from the Rooftop Pool area - superb! Mr Tony Teh, you have a great asset - your Team is amazing! Thank you for making our 33rd anniversary a memorable one, and we are already considering coming back again!

Overall, we really enjoyed our stay in Genting! We travelled with our 1-year-old baby, and the hotel was very family-friendly. My little one especially enjoyed the playground, which was a great place for her to play and burn some energy. The breakfast was also good, with a nice variety of choices. Overall, we had a pleasant and comfortable stay, and it was a nice experience for our little family. Would definitely consider staying here again on our next Genting trip!

The hotel is conveniently located close to popular attractions such as GPO and the cable car. It is also easy to get daily necessities as there are plenty of restaurants, convenience stores, ZUS Coffee, and McDonald’s nearby. The breakfast offers a wide variety of menu choices, with a comfortable and pleasant dining area. There is also a designated area for brisk walking and a playground for children, making it a great choice for families. The swimming pool is another highlight, with a dedicated children’s pool area and a relaxing jacuzzi on the rooftop. The rooftop offers a beautiful and stunning view, making it a wonderful place to unwind and enjoy the surroundings.

Deluxe king room is spacious. Room has basic necessities. Service could be more helpful and friendly. Was a bit disappointed that this 4 star hotel has no complimentary bed decoration for birthday.

Great stay! The room was clean and comfortable, the staff were friendly, and the location was convenient. Everything was smooth and enjoyable. Would definitely recommend and stay here again!

⭐⭐⭐⭐⭐ Excellent Stay & Unbeatable Value! We had a wonderful stay at Swiss-Garden Hotel & Residences Genting Highlands! We booked a 2-room unit, and it was super clean, modern, and spacious for our group. The check-in and check-out processes were seamless and hassle-free. What blew us away was the value. It was extremely affordable, especially since it included breakfast for 5 people! Highly recommended for families or group trips. Will definitely stay here again!

This is my second time stay at Swiss Garden Genting. This round I am booking Deluxe King Room and so good located at Block D directly accessible by lobby lift.  Room spacious, clean 👍