7Stonez Suites Windmill Genting Highlands

The facilities are shared with Swiss-Garden Hotel & Residences Genting Highlands, which was a great advantage. The check-in process was a little confusing, as the room key needs to be collected from a locker on the lower level behind the Swiss-Garden lobby. Clearer instructions before arrival would have been helpful. I booked a studio for four nights, but after the first night I decided to leave and stay at another hotel. The connecting door had very poor soundproofing, and I could hear conversations, the TV, and footsteps from the neighboring room. I did not feel there was enough privacy for a longer stay. The room itself had several issues. The shower drained slowly, the bed had an unpleasant smell, and the window could not be locked. Overall, the room did not feel as clean and comfortable as expected. The location is excellent, with easy access to the main attractions. However, the surrounding area is still under development, so construction trucks and traffic noise are common. The highlight was the rooftop pool on the 41st floor. It was quiet during the day and offered a beautiful panoramic view.

Disappointing Stay. The parking arrangement was a complete mess — we were given incorrect parking information, our car plate issue was not communicated to the guardhouse in time, which disrupted our plans, and we end up pay for parking ourselves. The room was dirty and clearly not properly cleaned or prepared. No tissue or soap was refilled, and it felt like we walked into a room immediately after the previous guests checked out. There were 3 bathrooms but only 1 worked fine. This level of service and cleanliness is simply unacceptable. Poor management, poor communication, and poor maintenance. Not recommended.

The toilet was extremely smelly and very dirty, and the living room was also unclean. No air conditioning was provided, which made the stay even less comfortable. Overall, the entire house was very dirty and poorly maintained. We also received the check-in details very late, at around 4:30 PM. As guests, we were still expected to check out on time despite the late check-in information. This was extremely disappointing and reflects very poor service. I would not recommend this place to anyone.

I wondering those reviews is I am genuinely curious about the guests who gave this place four or five stars. When you described it as clean and family-friendly, I was truly stunned. On the very first day, as soon as I entered, I saw snack crumbs and dust left uncleaned on the floor. The sofa was also covered in potato chip fragments. When lifted the cloth covering the sofa, the dirty surface beneath was revealed. The photos I took show the real condition of this Airbnb. What’s more, during my three-day stay, no housekeeping service came to clean or take out the trash. So, you tell me—is this Airbnb really such a great deal and worth it

Bad experience! Terrible service! Airbnb too dirty and even ask host to advise and reply with bad attitude never solve any problem! Many small dead insect in the room! Even lift also wait very long up to 45mins when checkout time! Rubbish Airbnb!

The room was ok, but overall cleanliness was not good. There were many cigarette remnants and bread crumbs near the window. The service provider by the number of 0126739878 is not professional and not responsive. I was having issue of getting the key card and locating the mail box, and i try to call the number, but the operator refuse to take my call for 8 times. It was frustrating when u couldn't get the check in process done and the operator refuse to take my call. i will not book through this operator anymore