Sembilan Inn by Soft Loft

Pros: - The bed was soft and comfortable, I slept really well. - The air conditioning was super cool. - The water heater worked well and the water pressure was strong. - Toothbrushes, shampoo, shower gel, and towels were provided. Cons: - This is a small dormitory-style accommodation. The first floor requires climbing rather steep and high stairs, which is not suitable for the elderly or those with heavy wheeled luggage. - The room had no windows and was very small and compact. The room itself was quite old. - The pillow was too soft and flimsy, making it uncomfortable to sleep on. - The air conditioner was incredibly loud, the loudest ever! - The room was not soundproof at all. I could clearly hear conversations and snoring from the next room. This is not suitable for light sleepers, as the noise disturbance could cause frequent awakenings and insufficient rest. Personally, I slept comfortably, but I was a bit annoyed by the snoring. There's a deposit of RM50, or you can pay in your own currency, which is returned upon check-out (no receipt provided for the deposit). There's also a Heritage Fee of RM4. The service was excellent! The staff member named Subait was lovely and provided great service. The location is quite quiet and not bustling, a little far from Chulia Street and Lb Lane, but close to the jetty.

The room was spacious, and the air conditioning worked perfectly. The spot by the window got plenty of sunlight, and the double bed was comfortable. My only minor quibble was that the pillows were a bit too soft for my liking 😅, but the customer service was incredibly quick, and new pillows were delivered right away. The bathroom was also very roomy, with a stable water heater and excellent water pressure, making for a pleasant experience. I do hope the staff can pay a bit more attention to the cleanliness of the toilet in the future, which would make the stay even better. I stayed on the first floor, and the hot and cold water dispenser was right outside my door, making it super convenient for getting water, going up and down, or heading out. This is ideal for guests traveling with seniors or children. Plus, the self-service system is quite handy, and the customer service staff were very helpful. Overall, the stay was good. The only drawback was the lack of an elevator, which could be inconvenient for guests on the second and third floors having to carry their luggage.

Communication was easy, and the host was very quick to respond to my requests, even giving me some restaurant recommendations nearby. The check-in instructions were very clear, and the accommodation was clean and well-located. A few more storage options or shelves in the room would be a big plus, especially for two people or longer stays.