Kimberley Hotel Georgetown

Room type: Standard King Room Facilities: 1. You can imagine how small 12 square meters is. The entire room could only fit one bed. Once the door was open, there was only a tiny entryway, not enough space for two people to move around. I couldn't even fully open my suitcase. And I actually booked two nights! Regret! Frustration! I only have myself to blame for not checking the reviews or the '12 square meters' in the description before booking. Believe me, the room probably isn't even 12 square meters… 2. As for the bathroom, though it didn't look particularly dirty at first glance, I could vaguely smell a damp, musty odor when showering, because there are no windows… 3. The entire room has only one window, and it's a 'fake' window that doesn't let sunlight in. When you open it, you just see someone else's building. If you sleep until 10 AM, you won't see the sun, and you might wake up suddenly thinking it's still the middle of the night… Cleanliness: The bedding was nothing to write home about. Luckily, I brought my own sleeping bag. Amenities: No toothbrush or tooth cup, no complimentary bottled water, and only two towels provided (and they looked grimy at first glance). Everywhere, there were prominent signs stating that the hotel needed to be environmentally friendly, so no toothbrushes or tooth cups were provided. What a great excuse to save costs… One more thing: you have to swipe your room card to use the elevator, whether going up or down. So if your friend wants to go downstairs to buy something, they'll have to ask the front desk to swipe the elevator card to go back up. If two people want to go down for a short while together, the air conditioning in the room immediately stops working once the room card is removed. Details: The air conditioner was aimed directly at the head of the bed. By the second night, I had a headache from being blown on directly and had to go out in the middle of the night to find a pharmacy for headache medicine. As for why I didn't adjust the airflow, it's a real injustice – the air conditioner, which seemed like a relic from the last century, couldn't adjust the up/down airflow, or even the left/right. And on the first night, the AC in the room they gave us didn't even have cold air. The second room we switched to finally had cold air, but then the airflow couldn't be adjusted. Finally, when we checked in on the first night, we walked into the room and immediately felt our hearts sink. We thought about just checking out, but decided to make do to save money. After finishing our late-night snack and returning to the room, we couldn't unpack our luggage, and the AC wasn't cooling. We immediately decided to give feedback to the front desk: we would check out and not ask for a refund for that night's room fee, but refund the second day's room fee, and we would check out that night and find another hotel. However, the hotel's attitude was very firm; they absolutely refused to refund. We asked Trip.com customer service to intervene and mediate, but the hotel still adamantly refused… We went back down to the front desk for another discussion, asking if we could switch to a room of the same type but slightly larger. The front desk told us 'no,' and that if we wanted a bigger room, we'd have to pay an extra 190 RMB/night. Seriously? Why would I pay that much? If I had that kind of money, why would I have stayed at your hotel in the first place? All our suggestions were rejected, so we had no choice but to tough it out. So, if you're still hesitating whether to book this hotel, run away, definitely don't book it!