I was scheduled to stay at this property on September 30th. That morning, I awoke feeling ill and proceeded to take a COVID test which came back positive. I contacted ******* who contacted the property. In order to get a refund, they instructed me to send an e-mail to the hotel manager with proof of my COVID test, which I did. I just received notification they denied my request and are keeping the full amount of the room. I can appreciate hotels having cancellation policies, but when it's something out of anyone's control, they need to be a bit flexible. Although my symptoms aren't severe, my doctor instructed me to isolate for the next several days until I no longer test positive and am no longer contagious. Would Holiday Inn have preferred me to come, stay in the hotel and possibly infect other guests and staff? Short-sighted on their part because I'll never stay at a Holiday Inn again since there are other hotels who offer similar, if not superior, accommodations.